HBS 9-501-050 Customer Value Measurement at Nortel Networks ’’ Optical Networks Division Nortel Networks was a global player in telephony‚ data and wireless and wireline Internet solutions. Maureen Conroy and Nathalie Sauve‚ members of the Customer Value Management (CVM) Team at Nortel Networks Optical Networks‚ must recommend one of three customer value measurement methodologies to ON President Greg Mumford. In December of 1997‚ ON took a “right-angle turn” ’’ innovative cultural‚ operational
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hotel company is today a subsidiary of Marriott International. Type Subsidiary of Marriott International Industry Hospitality‚ tourism Founded 1983 Headquarters Chevy Chase‚ Maryland‚United States Number of locations 81 hotels worldwide in 26 countries. Key people Bill Marriott‚ (Chairman) Herve Humler‚ (President & Chief Operating Officer) Revenue US$ 3 billion (2012) Owner(s) Marriott International Employees 38‚000 Parent Marriott International 1. The History of
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HBS- Airborne Express Background Information Seattle based Airborne Express was the third largest express mail business in the 1990s. The product of two specialist airfreight carriers‚ Airborne Express began operations in 1968 and targeted businesses requiring regular‚ high-volume shipments of urgent items. Airborne maintained low cost operations by focusing on efficiency. We discuss how the express mail industry evolved throughout the 1990s and what Airborne did to remain competitive. How and
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To : President‚ Marriott Corporation From : FLO299 Subject : Marriott Corporation – The Cost of Capital Date : April 6‚ 2010 The Importance of the Cost of Capital The cost of capital is important as it forms the basis for Marriott’s investing and financial decisions. By understanding and knowing the cost of capital‚ Marriott is able to select relevant investment projects for the company‚ determine incentive compensation‚ and repurchase undervalued shares when needed. The returns
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Financial Decision Making Final Project Case analysis: Marriott Corporation Introduction and background The Marriott Corporation‚ an American firm‚ was founded in 1927 by J.Willard Marriot.The company began as a small beer stand and soon began to sell food and provided lodging that expanded rapidly. With the help of his wife Alice‚ the family owned business had 45 restaurants in nine states by 1940 and grew into one of the leading service companies. The Company has three major lines
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‘Marriott International‚ Inc. is a leading worldwide hospitality company. Its heritage can be traced to a small root beer stand opened in Washington‚ D.C. in 1927 by J. Willard and Alice S. Marriott. Today it has more than 3500 lodging properties in the United States and 70 other countries and territories across 19 lodging and vacation resort ownership brands. The company is headquartered in Bethesda‚ Md.‚ and had approximately 137‚000 employees at 2009 year-end. It is recognized by FORTUNE® as
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vulnerable to competition. Marriott International is an example of a company that operates in a multisegment market. The company has fifteen different types of facilities designed to meet the needs of different types of market segments‚ including the following: * Marriott Courtyard. Targeted at over-the-road travelers. * Ritz-Carlton Hotels. Targeted at luxury travelers. * Marriott Conference Centers. Targeted at businesses hosting small- and midsized meetings. * Marriott ExecuStay. Targeted
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HBS Case Report: Shenzhen Development Bank Contents Executive Summary This report provides an analysis and evaluation of Newbridge’s proposed investment into Shenzhen Development Bank. Methods of analysis include an assessment of the bank’s financial performance‚ examining factors such as its asset quality‚ earning capability and capital adequacy. It also provides an in-depth analysis into the appropriateness of the price Newbridge must pay for the
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HBS Case: AQUALISA QUARTZ – SIMPLY A BETTER SHOWER. 1. (A) After spending 5.8 million developing the Quartz‚ the product is definitely worth the investment because (1) The Quartz is the product that answer directly to the customer needs and wants. Most consumers need and want the product that can fix the problems – poor pressure‚ fluctuations in pressure and tolerance in using. (2) Choosing a shower brand depends mostly on which brand plumbers are familiar to so with new technology of the
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W Hotel has style and substance. Included in W’s style is the real value the hotel offers to its guests‚ with their successful “Wow” business strategy. Superior quality‚ W’s real value‚ is offered to each guest by means of: • Services • Relationships • Appealing‚ Contemporary Designs • Global positions • Value • Emotional and Self-Expressive Benefits W Hotel‚ a successful operation of over 10 years (1998)‚ has changed the hospitality industry with many industry firsts: Transformation
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