Regency Grand Hotel [Writer Name] [Institute Name] 2 Case Study – The Regency Grand Hotel Summary of the Information The Regency Grand was Thai owned and operated. Its performance was very good. It was a profitable and successful company during its 15 year existence with very high morale within the company. Employee’s worked according to management’s instructions. Employees were not allowed to be innovated and creative. All decisions were at management level. Recently‚ the hotel was sold to a
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The structure separates the company into different teams that are specialized to accomplish a specific task. This is commonly seen in departments within a company. The company separates employees into an information technology department‚ customer service department and marketing department that confines each to specific tasks. The teams to do not interconnect or cross departmental lines to maintain order and control. Divisional Divisional organizational structure overlaps teams and skills in order
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com/locate/ijhosman Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants Cedric Hsi-Jui Wu a‚ Rong-Da Liang b‚* a b Department of Business Administration‚ National Dong-Hwa University‚ Hualien county‚ Taiwan Department of Marketing and Logistics Management‚ National Penghu University‚ Penghu County‚ Taiwan A R T I C L E I N F O A B S T R A C T Keywords: Experience marketing Service encounter factors Experiential value Consumer satisfaction Exactly
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Hotel Feasibility Study Completed March 6‚ 2012 For More Information Please Contact Megan Compton 512.230.5193 Table of Contents I. II. III. Hotel Feasibility Summary Centerpoint Hotel Feasibility Report Excerpt Centerpoint at Lockhart Site Plan I. Hotel Feasibility Summary Page 1 of 5 12/6/2011 LOCKHART‚ TEXAS HOTEL PROJECT SUMMARY FOR THE PROPOSED HOLIDAY INN EXPRESS HOTEL LOCKHART TEXAS. SH 142 AT SH 130: -An analysis of the feasibility of a new‚ strongly branded Holiday
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Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition
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THE HOTEL AND RESORT INDUSTRY HOTEL - “A building‚ edifice‚ or premises or a completely independent part thereof‚ which is used for the regular reception‚ accommodation‚ or lodging of travelers and tourists and the provision of services incidental thereof for a fee” (Department of Tourism) CLASSIFICATION OF HOTELS (by size‚ location‚ rate) Airport Hotels • Named for its proximity to major travel centers like the airport • Business travelers who prefer
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The Top 10 Hotel Groups in the World IHG Retains Top Spot Surpassing the 600‚000 Room Mark Due to pre-planned projects‚ most leading hotel groups posted positive supply growths / MKG Hospitality’s world ranking 2009. WORLD‚ 26 May 2009: UK-based InterContinental Hotel Group (IHG) retains its number one position in the world‚ surpassing the 600‚000 room mark. Meanwhile‚ Hilton Hotels recorded the largest growth among the top 10 at 9.3%‚ bringing their global room count to over half-a-million
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The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction Murat Usta College of Business Administration Dokuz Eylul University Katerina Berezina School of Hotel and Restaurant Administration Oklahoma State University and Cihan Cobanoglu School of Hotel‚ Restaurant and Institutional Management University of South Florida Sarasota-Manatee ABSTRACT It is important to identify these new hotel attributes and measure guests’ level of satisfaction and the impact of these attributes
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………………………………………………………25 Executive Summary The Armani Group has found itself at crossroads of a great opportunity of tapping into a prosperous market of luxury hotels. Considering the Armani group is the only branded luxury hotel they can take advantage of the “first movers advantage”. The Armani Group has opened up a new branch named: “the Armani Hotels & Resorts”. The decision that they are facing is where to expand into next within the North America. Since the target market is high-income travellers
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1. "Service" can be an elusive concept. What is the essence of The Ritz-Carlton experience? What is The Ritz-Carlton selling? “We are not in the hotel business. The hotel business is about selling rooms‚ selling food‚ selling the bar. We do those things incidentally‚ but our business is service… Service is our profession.”‚ so Horst Schulze‚ founding president and COO of Ritz-Carlton Hotel‚ about the exceptional customer service philosophy of the company. The Ritz-Carlton focuses on taking care
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