Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable):
Premium Learning University Educational psychology
IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
Premium Bank
Chapter 12: Questionnaire Design Multiple Choice 1. Which of the following is not characteristic of the questionnaire? a. formalized schedule for collecting data b. a unique control device in the data collection process c. survey instrument d. set of questions designed to generate data for specific objectives e. All are characteristic of the questionnaire. Ans: E Difficulty: Easy Ref: Role of a Questionnaire Learning Objective 12.1: To understand the role of the questionnaire in the data-collection
Free Multiple choice Question
QUESTIONNAIRE Dear Sir/Madam I‚ Rasik Prajapati‚ am presently working as Assistant Professor at Smt. S.B. Patel Institute of Business Management; Visnagar. I am undertaking this research for academic purpose only. This study is meant to understand the satisfaction level and quality parameters of passengers towards GSRTC (S.T Bus) services. The information provided by you will be used only for academic purpose and kept strictly confidential.
Free Bus Public transport Travel
THE IMPORTANT OF INTERNET MARKETING TO BOOSTING SMALL MEDIUM SIZED BUSINESS QUESTIONNAIRE Please tick (α) one answer for each of the question given. The choices are Strongly Agree = SA‚ Moderate Agree = MA‚ Agree = A‚ Neutral = N‚ Disagree = D‚ Moderate Disagree = MD Strongly Disagree = SD |Revenue and expenses |SA |MA |A |N |D |MD |SD | |My revenue increases when using internet marketing
Premium Marketing
understand the Customers opinion and Satisfaction level of Mobile Services of BSNL in East Godavari District‚ researchtitled“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SERVICES IN RAJAHMUNDRY REGION”has been conducted. 1.2 Importance of the Study In today’s competitive business world and challenging economy‚ retaining your customer base is critical to your success. If you don’t give your customers some good reasons to stay‚ your competitors will give them a reason to leave. Customer retention
Premium Customer Service Customer service
want to know what people do in a particular situation then a questionnaire will probably be sufficient. If its to identify why something has occurred‚ a questionnaire will provide less valid responses than in-depth interviews or focus groups because in-depth interviews and focus groups allow the respondent the freedom to express things in context that may not have thought of before. This course work is dedicated to the questionnaire method of research in management. The work is separated into two
Premium Management Question Supply chain management
. From an emotional labor perspective‚ how does dealing with an abusive customer lead to stress and burnout? Research shows that forcing displays rules on employees that will take a heavy emotional toll. It is unnatural to expect anyone to smile all the time or to take abuse from customers‚ clients‚ or fellow employees. (Robbins & Judge‚ 2007‚ p. 288) Positive affect is a mood dimension that consists of positive emotions that is excitement‚ self-assurance‚ and cheerfulness that the high end
Premium Emotion Employment
QUESTIONNAIRE FOR SURVEY The questions listed in the below questionnaire are for gathering data for a research exploration aimed at evaluating “The influence of social networks on the online marketing process in the United Kingdom”. The data gathered through this questionnaire will be used for answering the research questions. No respondent will be held liable for their responses. ABOUT THE RESPONDENT 1) Age of respondent? Between 18 and 25 Between 25 and 35 Between 35 and 50 Above 50 2) Do
Premium Social network service Website
Diversity Questionnaires The score level Caterpillar Inc. has a purpose to sustain business in diversity inclusion and participate in any recruitment policies related to their missions. The organizations define clear mission statement and describe their objectives assigned to them through individual attitude‚ organizational values and management practices. So‚ I used the diversity questionnaires to evaluate the organization concept of diversity. The score I found for individual attitudes were
Premium Disability Employment Gender