report will not be accepted if you simply describe the customer care strategy of the organisation. You must evaluate the customer care strategy following three directions at below. The suitability of the standards for customer care which have been set by your chosen organisation. ➢ set out the mission statement and/or company objectives of the organisation selected and comment on them in the light of good practice in relation to customer care which they have studied as part of the course. For
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the student of M.COM (PREVIOUS) ‚ dept. of Commerce‚ Karachi University are conducting a practical research on “Pharmaceutical Sector”. In this you are requested to fill out the following questionnaire. We assure you that all the information provided would strictly be used for academic purpose only. “QUESTIONnAIRE” 1. You are related with the field of: a. Pharmacy b. Doctor c. Nurse d. other 2. Your gender: a. Male b. Female 3. Your working experience in
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Quality Management in Services Drago Constantin Vasile The Bucharest Academy of Economic Studies‚ Romania E-mail: dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing
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LEARNING STYLES QUESTIONNAIRE This questionnaire is designed to find out your preferred learning style(s). Over the years you have probably developed learning “habits” that help you benefit more from some experiences than from others. Since you are probably unaware of this‚ this questionnaire will help you pinpoint your learning preferences so that you are in a better position to select learning experiences that suit your style. This questionnaire should take approximately 30 minutes. The accuracy
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QUALITY SERVICE MANAGEMENT (MS32I) ASSESSING THE CUSTOMER SERVICE BRAND OF CHILITOS RESTAURANT Group Members Jhenell Chung - 620011075 Danielle Douglas-620013499 Stephen Fenton - 620012299 Carleen Rhone – 620011244 Rhianna Smith - 620011681 Elizabeth Swaby - 620011313 Lecturer: Dr. A. Crick TABLE OF CONTENTS INTRODUCTION 3 CHILITOS 4 BRAND COMPONENTS 5 Functions 5 Benefits 5 Association 6 Personality 7 Promise 8 CUSTOMER SERVICE STRATEGY 9 Customer Service as a
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Questionnaire 1. What age group do you belong to? a) 11-20 b) 21-30 c) 31-50 d) 51 and over 2. What is your marital status? a) Single b) Married c) In a relationship d) Divorce 3. What is your employment status? a) Employed b) Unemployed c) Seeking employment d) Other 4. What is your occupation? a) Teacher b) Student c) Engineer d) Other 5. To which gender do you belong? a) Male b) Female 6
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Abstract : Jaflong is one the beautiful tourist spots in Bangladesh which is visited by lots of local and foreign visitors every year. Jaflong is famous for collection of rolling stone‚ colorful tribal life‚ Khasia Rajbari‚ Dauki and Piyan rivers ‚ Tea Garden‚ Orange and Jackfruit Garden‚ Betel leaf and areca nut gardens and Dauki Bazar. But the most important side of jaflong is its beautiful natural sites. It is a matter of regretting that Jaflong is being polluted by different means like stone
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12. On viewing this ad‚ you felt this product is a) Super Premium/ Exclusive b) Premium product c) Value product d) Economical e) Not clear f) Don’t know 13. According to you‚ this ad is ideal for customer aged a) 21-29 b) 30-39 c) 40 and above d) Suitable for all age groups e) Not suitable for any age group 14. According to you |After viewing this ad I
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Questionnaire For Teenagers NAME - ______________________ Age - ____ Gender - _____ Q.1. Do you play any sports? A. yes‚ B. No‚ Q.2. If Yes Then specify? Q.3. How Many Hours do you spend time Playing outdoor games? A.1-3Hours B.4-6Hours C.Less than 1 hour Q.4. What Ailments/Disability stops you from playing games that make you fit for life? Q.5. Do you go to any fitness centre for working out?
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