Chad Ogle MGMT 620 HBS Case 9 Starbucks: Delivering Customer Service History In 1971‚ Starbucks started as a small coffee shop which targeted a specialized market of coffee purists. Howard Schultz‚ who later owned the company and initiated the high growth period‚ joined Starbucks’ marketing team in 1982. Main concept of Schultz marketing strategy was too make Starbucks “America’s third place” considering home and work the two other places where Americans spend
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Management Consulting Club Case Interview Guide Harvard Business School Management Consulting Club Case Interview Guide Cases contributed by Management Consulting Club and consulting companies. Note: Case guide is strictly for the use of current HBS Management Consulting Club members. No part of this document may be reproduced or transmitted in any form or by any means—electronic‚ mechanical‚ photocopying‚ recording‚ or otherwise—without the permission of HBS Management Consulting Club
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high‚ with high demands for quality and innovation among the high end companies and high marketing costs. Relative to other companies in the Outdoor Apparel Industry‚ Patagonia is performing extremely well. Across most key metrics (Exhibit 1 from case)‚ from Gross Profit Margin to Return on Equity‚ Patagonia outperforms its peers. Perhaps more impressively‚ Patagonia was able to achieve a high level of Net Income Growth (20.8%) while only achieving 1.6% 12-Month Revenue Growth. The driving strategy
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Case Report | Creating Sustainable Competitive AdvantageWall Mart | | | 1. Background 2.1. Retail Discount Merchandise (wide variety) National Market B2C Retail Discount Merchandise (wide variety) National Market B2C Market Discount Merchandise (wide variety) National Market B2C Discount Merchandise (wide variety) National Market B2C Merchandise (wide variety) National Market B2C Merchandise (wide variety)
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Why did LTCM have difficulty raising its level of risk? What is Value at Risk‚ and what role did it play in the LTCM failure? In September 1997‚ the Fund had an annualized standard deviation of approximately 10.7%‚ which was significantly lower than the Fund’s long-run goal of 20% annualized standard deviation. There are several reasons to explain why LTCM had difficulties in raising its level of risk. LTCM structured the majority of its trades in a way that required minimal initial outlay
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Marvel Enterprises‚ Inc. (b) Why was Marvel’s turnaround so successful? Would you characterize that success as a fluke? Or do you view it as sustainable? Why? How? Marvel’s success is definitely not a fluke and its business model is very sustainable. Because Marvel’s new strategy chose to monetize the content library via licensing characters for use with media products. In an era during which mass media is so important in people’s life‚ only one media tool - publishing is not strong enough
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HBS CASE: THE FASHION CHANNEL Answers by Chenghao Zheng (Chuck) 1. What insight do you get from the consumer and market data? TFC’s revenue for 2006: $310.6 million ($80 million from affiliate fees and $230.6 million from ad sales) Strength: the only network dedicated exclusively to fashion‚ with up-to-date and entertaining information broadcast 24/7 Weakness: no detailed segmentation‚ branding‚ or positioning strategy According to customer analysis: there are four groups of customers‚ Fashionistas
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Marvel Entertainment Group 1. Why did Marvel file for Chapter 11? Were the problems caused by bad luck‚ bad strategy (flawed business model)‚ or bad execution? 2. Evaluate the proposed restructuring plan (the one proposed in Jan. 1997). What are the details of the plan? Will the plan solve Marvel’s problems? 3. How much is Marvel’s equity worth (in $/share) under the proposed restructuring plan‚ assuming it acquires Toy Biz as planned? Why is it sensible to use the CCF method here? (Assume
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Introduction Benton Textiles have developed a new process‚ which can apply a special finish to certain types of textiles. The subsequent analysis will discuss two of the key questions that every company faces when it introduces a new product: Which market should the company target? And how should the new product be priced? The alternatives for Benton is either to enter the higher priced market‚ to the lower priced market‚ or to combine the two and first enter the higher priced market and then move
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Although Skilling was the one at the forefront when the Enron ship began to sink‚ the presence of many strong players all competing for individual power within the organization attributed to Enron’s downfall. Although Skilling came in fresh out of HBS ready to aggressively hit the ground running‚ it seems as higher management at the time‚ namely Lay‚ did not have the foresight to control
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