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    Customer Service Cases

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    Andres Romero Chapter 3 - Consider this Case The Boss’s Great Idea (pg. 57) 1. What should Mario do to get his employees thinking about the better listening ideas described in the chart? What Mario should do to get his employees thinking about the better listening ideas is to make a quick meeting before work and altogether read the better ideas and create scenarios for each one to give examples as to what is meant by each one. 2. How likely is it that people will recognize and change their

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    Female Offender [Your name appears here] [Name of the professor/institute appears here] Counseling the Dually Diagnosed Female Offender Massachusetts Correctional Institution - Framingham (MCI-Framingham} is the Massachusetts Department of Correction ’s only committing institution for female offenders. It is located in Framingham‚ Massachusetts‚ a large town located midway between Worcester and Boston. The prison was once known as "Framingham State Prison". MCI Framingham is the official

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    Mortgage Servicer Needs Assessment For McBride Financial Services Mitchell Chong March 18‚ 2013 CIS/568 Saundra McDavid CONTENTS Purpose of Document 3 Overview 4 Needs Elicitation 5 Needs Description 7 Gap Analysis 9 Use Cases 10 References 11 Purpose of Document According to McBride Financial Services (2011)‚ their mission statement states “McBride Financial Services will be the preeminent provider of low cost mortgage services using state of the art technology in the five state

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    Service Incident Case

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    Part A: Satisfying Service Incident A1: Service Incident Description Name of Firm/Organization: DiGi Telecommunications Sdn. Bhd. Type of Service or Industry: Telecommunication Service Provider Date and Time of Incident: 11/08/2010‚ 3:28 P.M. Circumstances Leading to Incident This incident happened in Berjaya Times Square‚ Kuala Lumpur. I came across an advertisement on DiGi website regarding “What Berry Are You?” promoting the latest mobile data plan package; DiGi Smart Plan Lite. This

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    A PROJECT REPORT ON FINANCIAL PERFORMANCE ANALYSIS AT MEERA DESIGNS Project submitted in partial fulfilment for the award of the Degree of Master of BusinessAdministration By: SHIVA SHANKAR PATIL (H.T.No:2356-11-672-031) Under the guidance of MR. RAVI KUMAR. [pic] DEPARTMENT OF BUSINESS MANAGEMENT KARUNA P.G. COLLEGE OF COMPUTER APPLICATIONS (Affiliated

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    Ibm Financial Analysis

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    Qualitative Analysis 3 1. Company Profile 3 2. Analysis of the Company’s Accounting Policies 10 Part 2: Quantitative Analysis of Financial Statements 17 1. Scope of the Analysis 17 2. Examining Credit Worthiness of IBM 17 2.1.1. Short Term Paying Ability 17 2.1.2. Long Term Solvency 22 3. Examining IBM Stock as a Investment Opportunity 23 Part 3: Conclusion 25 References 27 Appendix 1: Calculations for Financial Analysis 28 Part 1: Qualitative Analysis 1

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    Financial Corporation Case

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    Debt Equity Debt/Equity Ratio Return on Equity 15‚000‚000 2‚250‚000 0 2‚250‚000 1‚350‚000 1‚000‚000 1.35 0 15‚000‚000 0.00% 9.00% Worst Case 10% 16‚500‚000 2‚475‚000 500‚000 1‚975‚000 1‚185‚000 1‚000‚000 1.185 5‚000‚000 15‚000‚000 33.33% 7.90% Expected Case 30% 19‚500‚000 2‚925‚000 500‚000 2‚425‚000 1‚455‚000 1‚000‚000 1.455 5‚000‚000 15‚000‚000 33.33% 9.70% Best Case 50% 22‚500‚000 3‚375‚000 500‚000 2‚875‚000 1‚725‚000 1‚000‚000 1.725 5‚000‚000 15‚000‚000 33.33% 11.50% 1. For sure‚ the company can

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    Guillermo Financial Analysis University of Phoenix FIN/571 November 14‚ 2012 Facilitator: Guillermo Financial Analysis This report for Guillermo Furniture Store will give an in-depth analysis of this company cost of capital and multiple valuation techniques as a reduction of Guillermo financial risks. With these evaluations there will be a determination of the present value net as well as base of its expected future

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    Financial fraud is a significant problem faced by organizations of all types‚ sizes‚ locations and industries. Groupon company is trying to shed its image as a failed email-based daily-deals website after a lot of allegations of false financial accounting about their profit to the public. In this case Groupon has to go through again its business model about the spending and earnings for its company. It is expensive to hire 15‚000 workers that works for the company in sending email to Groupon subscribers

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    Plymouth and Massachusetts Bay Colonies The Reformation was the driving force behind English Catholic dissenters‚ many of which would eventually form the base of groups heading for new lands to find religious freedom. These people would come to be called Puritans and their goal was to purify the Church of England. They wanted to do away with the “offensive” features such as Church hierarchy and traditional rituals of Catholic worship in order to promote a relationship between the individual and

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