IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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SmartMobility Management Information System for Transportation (MIST) Version 5 Solution description: MIST is Telvent’s most advanced software platform for integrated traffic control and advanced transportation systems management. MIST is a proven‚ powerful and cost-effective solution used by transportation managers to minimize congestion‚ enhance safety‚ respond to incidents‚ and improve operations. Detailed solution description As part of Telvent’s SmartMobility Suite of products for managing
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IBM Software Database management solutions for the era of big data Manage‚ optimize and increase availability of your IBM DB2 for Linux‚ UNIX and Windows database and applications— delivering valuable intelligence to help your business users make informed decisions‚ fast Database management solutions for the era of big data 1 Introduction Accelerate development 2 Optimize performance 3 4 Increase availability 5 Give your business a competitive edge Database
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IBM Corporation In the seven years (since 1994)‚ that Lou Gerstner has reigned over IBM‚ the company’s earnings per share have increased an average of 27% per year. This remarkable increase in earnings‚ has not gone unnoticed by the securities markets. Indeed‚ the company’s market value has grown from less than $30 billion to over $200 billion during this period. Use the following financial statement data to: 1. Decompose IBM’s ROE and discuss the factors (and trends) that contribute to Big Blue’s
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Strategic Alliance —Case Study of Lenovo and IBM By Lili Jiang Dissertation submitted to the University of Nottingham Business School‚ in partial fulfillment of the requirements for the degree of Master of Science in International Business September 2007 ACKNOWLEDGEMENTS First of all‚ I would like to thank my supervisor Bernard Leca for his support and very help advices throughout this research. Then I would like to thank my family for giving me this opportunity to study abroad
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This report is a case study on IBM from 1993 to the present. The reporters’ objectives were to define the problems within IBM in 1993; management tools used to remedy these problems; if these solutions will lead to a sustainable competitive advantage; and what kind of innovators IBM is and what streams of innovation IBM is involved with today. This report is from a managerial science perspective‚ with a focus on innovation. Executive Summary This case involves IBM‚ an international computer hardware
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IBM ANALYSIS PURPOSE In the following paper I am going to analyze the case about “IBM” and how the company changed its structure in order to develop innovative products and manage successfully its new business as well. In particular IBM moved from a bureaucratic structure with an inflexible hierarchy to a divisional structure that allowed the company to pursue emerging business opportunities and at the same time continue to develop businesses were mature and well established‚ and business were
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In IBM: * Early 1990’s: decentralized geographic and functional departments * Mid-late 1990’s: Distribution and logistics functions centralized into a global organization with world-wide responsibility * Early 2000’s: merger of Customer Fulfillment‚ Procurement‚ Manufacturing‚ and Global Logistics/Distribution functions into a new global Integrated Supply Chain function * Result: cost savings of $5.6B in 2002 and $7B in 2003 * A Case study on IBM * IBM developed
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BUSINESS MACHINES (IBM) 2 IMPORTANCE OF HISTORY IN MANAGEMENT 3 THE IMPORTANCE OF TECHNOLOGY IN ECONOMIC DEVELOPMENT 4 JOHN AKERS WAS A PRACTITIONER OF SCIENTIFIC MANAGEMENT 5 HOW BUREAUCRACY IN IBM RESULTED TO INEFFICIENCY 7 HENRI FAYOL’S PHILOSOPHY 10 THE MAIN LEADERSHIP PROBLEMS IN IBM 13 OTHER MANAGEMENT ISSUES/LESSONS IN THE CASE 15 SIMILAR CASE – UCHUMI SUPERMARKET 16 SUMMARY OF INTERNATIONAL BUSINESS MACHINES (IBM) In the early 1900s
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Introduction IBM is one of the most successful technology and consulting companies in the world. In 2012‚ its brand name is in second place in international brand equity rankings‚ just behind Coca Cola. With its 433‚362 employees it is operating in 170 countries and able to generate profit of $15.85 billion per year. The company itself has been founded in 1911 trough a merger of three technology companies. In 1924‚ the company’s name was changed to International Business Machines‚ abbreviated to IBM. Initially
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