Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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EFF. DATE: TITLE: SOP FOR SOFTWARE DEVELOPMENT 1.0 OBJECTIVE REVIEW DATE: To describe the procedure for delivering technical solution through development of new software. 2.0 SCOPE This procedure is applicable to development of all new software application in the IT and MIS department. 3.0 RESPONSIBILITY 3.1 3.2 3.3 Programmers to develop software applications as per laid down procedure. Team Leader shall be responsible to carry out the activity as per procedure. Software Manager shall be responsible
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Software Configuration Management Section A: Multiple Choices 1) Which of the following should be considered as Configuration Items for any project: Project plan‚ Requirement specification‚ Class diagrams Design specification‚ Design tools‚ Activity diagrams Source Code‚ Test plan‚ test Script‚ Test tools‚ Test results All of the above 2) In check-in‚ check-out model‚ version branching and merging are represented by a structure known as Version Graph History Graph Structure
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Software Quality Assurance Software quality assurance (SQA) is the concern of every software engineer to reduce costs and improve product time-to-market. A Software Quality Assurance Plan is not merely another name for a test plan‚ though test plans are included in an SQA plan. SQA activities are performed on every software project. Use of metrics is an important part of developing a strategy to improve the quality of both software processes and work products. Software Quality Assurance
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Wearable Computers -record-setting step in the evolution of computers -consistently in operation as they do not have to be turned on and off -constantly interacting with the user Elements of the Computer System * Hardware Devices * Software System -Operating System -Middleware -Application Part of the Computer A computer is made up of four essential parts: * System unit * Monitor * Keyboard * Mouse The system unit is the main part of the computer. It houses
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DDSCS SAQ Plan TQM_ABC Crop 11-June-2010 DIGITAL DEVICE SOFTWARE CONTROL SYSTEM(DDSCS) SOFTWARE QUALITY ASSURANCE PLAN 11-JUNE-2010 ABC Crop-Software Development Company TPM-UCTI Malaysia 1 DDSCS SAQ Plan TQM_ABC Crop 11-June-2010 This page intentionally left blank 2 DDSCS SAQ Plan TQM_ABC Crop 11-June-2010 SOFTWARE QUALITY ASSURANCE PLAN CONFIGURATION CONTROL #1 11-JUNE-2010 SQA Plan Approvals: Name1 SQA Manager 11-June-2010 Date Name2 Project Manager
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Safety-critical software and life critical software means that any malfunction of the software will very probably result in extreme consequence and even loss of human life. Organisation developing such systems ought to exercise extreme caution against system failure (Nilsen‚ 2004). Tavani (2007) emphasize the importance of industry wide standard for design and development of such artefacts to assure the reliability and safety towards society. Additionally‚ most industries are closely regulated by
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emerging into business intelligence software we must keep in mind the overall purpose of using any type of software is to reach strategic goals in order to increase market shares. I will discuss how business intelligence software will allow us to meet those strategic goals. We will establish what type of information and analysis capabilities will be available once this business intelligence software is implemented. We will discuss hardware and system software that will be required to run specific
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CENTRE FOR DIPLOMA PROGRAMME DIT5018 INDUSTRIAL TRAINING REPORT Malaysia Airport Holding Berhad (MAHB) ABSTRACT This industrial training report will show the activity‚ work and knowledge that I can get from the industrial training program that I did at Malaysia Airport Holding Berhad (MAHB). My objective for this industrial training program is to apply all the knowledge that I learnt in class into the work environment. With this knowledge I hope that I can give little contribution
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