ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
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Software Engineering Notes Table of Contents INTRODUCTION 5 Definitions 5 Characteristics of a software Product 5 Components of software 6 Types of Software Product 6 History 6 Software Crisis:- 1965-1985 6 Software myths 7 The 4Ps of Software engineering 7 Software Development Life Cycle(SDLC) 8 Waterfall Model 8 Waterfall Strengths 9 Waterfall Deficiencies 9 When to use the Waterfall Model 10 Spiral SDLC Model 10 Spiral Model
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Software. It represents the set of programs that govern the operation of a computer system and make the hardware run. Computer software contrasts with computer hardware‚ which is the physical component of computers. It uses the computer system to perform useful work or provide entertainment functions beyond the basic operation of the computer itself. System Customized. To change (something) in order to fit the needs or requirements of a person‚ business‚ etc. Errors Cash flows. Is the movement
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Topic Models‚” Communications of the ACM (55:4)‚ pp Bloomberg Businessweek. 2011. “The Current State of Business Analytics: Where Do We Go from Here?‚” Bloomberg Business- Borgatti‚ S. P.‚ Everett‚ M. G.‚ and Freeman‚ L. C. 2002. UCInet for Windows: Software for Social Network Analysis‚ Harvard‚ Brantingham‚ P. L. 2011. “Computational Criminology‚” Keynote Address to the European Intelligence and Security Informatics Brin‚ S.‚and Page‚ L. 1998. “The Anatomy of a Large-Scale Hypertextual Web Search Engine
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Introduction……………………………………………………..……...P.2 2) Identify Software Categories 1. Definition of System Software………………………………….P.3-4 2. Definition of Application Software………………………….….P.5 3. The difference between system software and application software………………………………………..P.6-7 3) Two examples of system software and the benefits 1. Microsoft Windows 7……………………………………………P.8-12 2. Mac OSX…………………………………………………………P.13-14 4) Two examples of application software and the benefits 1. Excel……………………………………………………………
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architecture for the system and a general design for the processes that make up the system. Activities 1. Prepare the physical DFD based on the narrative provided in Exhibit 9.1. Make assumptions where necessary. Deliverable format and software to be used are according to your instructor’s specifications. Deliverables should be neatly packaged in a binder‚ separated with a tab divider labeled “Milestone 9” and accompanied with a Milestone Evaluation Sheet. References: Export
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Date: 03/13/2013 To: jesse_baker@scrassociates.com From: karla_cortez@scrassociates.com Subject: Development strategies 1. Determine whether vertical software packages exist for training operations management. Many are not clear as to what they can offer‚ but Vertical Software solutions had clear content and expectable results. However‚ implementation of virtual presentation environments is not without challenges. Many companies have hard time adopting Rich Internet Applications for
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Chapter 10 Information Systems Development and Project Management Case Study: Dutch Railways System The railways system of The Netherlands‚ the Dutch railways‚ is one of the most heavily trafficked systems in the world. It manages 1.2 million passengers a day on 4‚800 scheduled trains from 371 stations around the country. Headquartered in Utrecht‚ the system employs 25‚000 persons‚ who manage 28‚000 coaches. The Dutch railways needed a new information system that would manage the information displays
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#2: SOFTWARE EVALUATION: AyaNova‚ Service Industry Software Mary Jo Davis‚ Chong Tao‚ Submitted: April 10‚ 2007 Table of Contents 1. Abstract 2. Summary of Software Category: Business application software‚ by definition is: a software group that does not run the computer‚ but rather provides a tool for the user to accomplish a specific type of task by using the computer’s capabilities. Application software can
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Computer software can be divided into two main categories: application software and system software. Application Software: Application Software includes programs that do real work for user. Example: Payroll systems‚ Inventory Control‚ Manage student database‚ Word Processor‚ Spreadsheet and Database Management System etc. Application software consists of the programs for performing tasks particular to the machine’s utilization. Examples of application software include spreadsheets‚ database systems
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