The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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SOFTWARE POLICIES FOR AN ORGANIZATION & ITS EMPLOYEES Published by the Software & Information Industry Association. You are given permission to duplicate and modify this policy statement so long as attribution of the original document is to Software & Information Industry Association (SIIA). (Updated and revised April 2004) Organization Software Management and Usage Guidelines [Organization] licenses the use of computer software from a variety of third parties. Such software is normally copyrighted
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http://vietnamnews.vnanet.vn/Economy/214097/software-industry-challenged-by-rising-human-resource-costs-.html Software industry challenged by rising human resource costs HCM CITY — Rising costs for human resources have weakened Viet Nam’s chief competitive advantage in the software industry. In the past‚ cheap labour was seen as the country’s chief competitive advantage in making international-standard software‚ but that advantage is declining. The pool of employees for the software industry is still rather small
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Software Quality Characteristics Go through the list and think about your product/features. Add specifics for your context‚ and transform the list to your own. Capability. Can the product perform valuable functions? - Completeness: all important functions wanted by end users are available. - Accuracy: any output or calculation in the product is correct and presented with significant digits. - Efficiency: performs its actions in an efficient manner (without doing what it’s not supposed to do
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_____________________________________ 3. Do you believe in training? ________________________________________________ 4. Are you providing any sales training? ________________________________________________ 5. How many training days per employee are provided in a year? ________________________________________________ 6. How many times training is provided in a year? ________________________________________________ 7. When is training provided to your employees :- a. Planned and systematically
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Subject: Software Project Management PROJECT MANAGEMENT By Sandeep Upadhyay Sandeep Upadhyay Study Stuffs 1 People – People must be organized to perform the software work effectively. Product – Effective Requirement Analysis can make the scope of the Product clear & approachable easily. Process – A process must be followed that is appropriate for the product & people. Project - The project must be planned & executed afterwards by estimating the effort including defining the checkpoints
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Secure Electronic Commerce (INTE1070/1071) – 2012s1 Assignment 2 Objective To explore the latest security related development in electronic commerce. Instruction • • This assignment is group based with a maximum of 3 members in a group. There are two tasks which are preferred in the same topic: Part I: Report (20 marks) Part II: Programming (15 marks) Option 1: Design a set of small client-server programs implementing a certificate scheme. Option 2: Design and Implement your own security
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crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
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Voice recognition software Patrick Maxfield CIS/207 July 24‚ 2013 Luciano Brito Voice recognition software Voice recognition software has come a long ways in a short time. It was first used in home appliances such as washing machines so the consumer could operate the washing controls through vocal commands and then the invention of mobile phones with voice-activated dialing came along. Know day’s voice recognition is so widely used that I could not begin to identify them all. The technology
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