A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
Premium Pricing Outsourcing Business process outsourcing
Individual Assignment – Operations Management Company STARBUCKS These days Starbucks owns more than 18‚000 stores in 62 countries and is the premier roaster and retailer of exclusive coffee in the world. Back in 1971‚ when the first Starbucks opened‚ the company already had two intentions to give to people every single day till now: share specialty coffee with friends and help to make the world a little better. In 1981‚ Howard Schultz‚ the chairman‚ president and chief executive officer
Premium Coffee Starbucks
| | | | | | | | College of Business Administration MGT 308: Operations Management Title of Project: Aramex Operations Management (Logistics) Done by: Student ID | Name | Section: 51 Submitted to: Matloub Hussain Due Date: December 11th‚ 2011 College of Business Administration MGT 308: Operations Management Title of Project: Aramex Operations Management (Logistics) Done by: Student ID | Name | Section: 51 Submitted to: Matloub Hussain Due Date:
Premium Logistics Customer service Supply chain management
Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations management. The role and importance of operations in an organization are described‚ along with operations decisions that are made. The differences between manufacturing and services are described. The history and current trends of operations management are discussed‚ including the impact of information systems. Finally‚ the interaction between operations and other business functions
Premium Management Supply chain management Theory of Constraints
PRINCIPLES OF MANAGEMENT UNIT 3 CASE STUDY JANINE EASTEP COLUMBIA SOUTHERN UNIVERSITY It has come to my attention as CEO of Donaldson’s clothing store that sales have been steadily declining in the last quarter. There is a growing list of competitors in the area who are offering lower prices dramatically increasing competition. In addition many of these stores are offering
Premium Sales Customer service Pricing
Acme Minerals Extraction Company Case Study Contents 1. 2. Introduction.................................................................................................................... 3 Discussion ....................................................................................................................... 3 2.1. 2.2. 3. Organisational Commitment .................................................................................. 4 Communication Channels .........................
Premium Organization Management Organizational communication
MBA-610 FINAL PAPER:ONLINE INTERNET GAMBLING THE WTO DISPUTE BETWEEN ANTIGUA AND THE US Abstract-Overview: Couple of decades ago‚ internet gambling became very popular all over the world. Due to the increasing demand ‚ that gave rise to a numerous of online gambling sites providing online gambling services to customers and almost 60 % of them were US residents1. On the meantime US laws like the Wire Act ‚ the Travel Act and the Illegal Gambling Business Act go against internet gambling but just
Premium World Trade Organization
excellence and customer satisfaction. It is this pursuit of excellence and customer satisfaction that brings an establishment’s operational management to the forefront of an executives mind. This report has been compiled to analyse Wendy and David’s experience at The Creek Hotel in Dubai in order to identify possible issues relating to the management of operations‚ and present possible solutions to the issues identified by using the appropriate theoretical framework. The report will then conclude by
Premium Quality control Hotel Management
BBA – 305 PRODUCTION & OPERATION MANAGEMENT Model Questions based on Previous years Question Papers UNIT – I Qs. 1 : Explain the importance of Production & Operation Management in current scenario. Why it has become an integral part of Business Education ? State with examples. [BBA-IP: Dec. 2011] Qs. 2 : Operation Management is becoming a very important subject in Business Education in the last few
Premium Management Operations management Quality control
following assignment is based on operations managements within IKAE. The aim of this unit is to analyse the operations functions within the organisation by understanding strategic operations management‚ the operations process and planning and control. “Operations management is an area of business that is concerned with the production of goods and services‚ and involves the responsibility of ensuring that business operations are efficient and effective. It is also the management of resources‚ the distribution
Premium IKEA