OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
Premium Management Operations management
Business Operations (BIO0230) Assignment 2012/13 Student: Vanessa Sears Student ID: U1176604 Assignment Title: Operations Management Defined and in Context Operations Management has evolved over many years and is now considered a critical function in any business‚ as supported by J.R Meredith‚ “operations is critical to success in today’s economy” ( P35‚ Meredith 1992). Businesses need to have faster production‚ cheaper prices‚ better quality products and fast delivery to be competitive
Premium Management Operations management
Review core capabilities. Core capabilities are critical issues in operations management. Why are core capabilities an asset? Are there any instances in which a firm’s core capabilities can be a liability rather than an asset? In general‚ core capabilities are an organization’s key ability that sets it aside from competitors. According to Qfinance‚ the definition of core capabilities is a key ability or strength that an organization has acquired that differentiates it from others‚ gives it
Premium Management
Rooms Division Operations Management Table of Contents Executive Summary This case study explores the importance of Room Division service in hospitality industry. The task 1 discusses the different services provided by the rooms division in different circumstances. The impact of different operational issues in managing the front of house area is evaluated in the second task. The third task discusses the different features that
Premium Hotel Management Hospitality industry
Changing the Face at the Busiest Airport in the World through Project Management Refurbishing Heathrow Airport Terminal 1‚ On Time‚ On Budget‚ With No Disruptions to Travelling Public Background: Dated and In Need of a Revamp‚ But It has to be Business as Usual... BAA Airports Ltd. was tasked with the refurbishment of Terminal 1‚ a 40-year-old building within Heathrow Airport‚ the busiest international airport in the world‚ whilst constantly keeping the terminal open to the 20 million annual travellers
Premium Project management Management London Heathrow Airport
DEBT MANAGEMENT & LEASING CASE STUDIES Case study 1 Situation: Raiyan Mellizas works as a clerk in one of the clothing companies in the Philippines for about seven years. He supports his family and himself through his job. He uses credit cards for additional to pay his essentials and his expenses. Question1: By the time Raiyan couldn’t control his expenditure using credit cards and he is having a difficulty in paying his debt‚ what he supposed to do? Carrying debt can be extremely stressful
Premium Debt
e Nicole Wells MISM 2301 CDM‚ Inc. Knowledge Management Case Study Questions: 1. What approaches does CDM employ to manage the tacit and the explicit knowledge within the organization and why does this effort require such different approaches to manage tacit versus explicit knowledge? [table] | |Tacit Knowledge |Explicit Knowledge |Why it’s different | |Technical disciplines
Premium Knowledge management Knowledge Tacit knowledge
Help Desk at AMPA Case Student: Student Number: Tutor: Workshop Time: Due Date: Contents Contents 2 1.0 Analysis Using Motivation Theories 1 1.1 Equity Theory 1 1.2 Expectancy Theory 2 2.0 Criticisms of the Management Functions 3 3.0 Main Problems Defined 4 4.0 References 5 5.0 Appendices 7 5.1 Appendix 1: SWOT Analysis 7 1.0 Analysis Using Motivation Theories 1.1 Equity Theory The Equity Theory states that people assess how fairly they have been treated
Premium Management
Appendix C Additional Running Cases INTRODUCTION These cases are provided here on the companion Web site as additions to the four running cases in Appendix C of the text. Each running case includes five partsinitiating‚ planning‚ executing‚ controlling‚ and closingwith scenario-based information and several tasks to complete under each part. Several of the tasks involve using templates provided in Appendix D and on this companion Web site. Table D-1 on page 595 of the text summarizes the templates
Premium Project management
FACILITES MAINTENANCE AND REPAIR CASE STUDY RND Biotech Case Study: Implementing Predictive Maintenance for Ultra-Low Temperature Freezers Submitted By: Regina Gracia E. Sandoval Carolyn Pulanco Glaiza Bustria Joyce Domingo Jeralyn Barrios Arabelle Loresto OM4A RND Biotech Case Study: Implementing Predictive Maintenance for Ultra-Low Temperature Freezers October 2008 CHALLENGE: * RND Biotech operates 300 ultra-low freezers (-80°C) that frequently fail‚ even though maintenance
Premium Maintenance Failure Heat