PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute
Premium Pricing Outsourcing Business process outsourcing
19.1.a Operations Management Operation Management is a key business area that deals with production of the company. The production and post sales service are two important aspect that measures the efficiency of the business operation which monitors the resource utilized in meeting the customer expectation. The operation management governs the resource utilization to company profits by managing an efficient use of little resources and managing to produce the goods to the customer satisfaction. In
Premium Management
Markets Motorcycles: Overall Two-wheeler sales of Indian players is dominated by the domestic market and‚ within it‚ by motorcycles. After growing at a sharp clip from the late 1990s‚ motorcycle sales witnessed a 7.8% drop in volume in 2007-08‚ due to falling domestic demand as a result of rising interest rates and many private sector banks reducing their retail lending exposures. 2008-09 saw a modest increase in motorcycle sales of 4%‚ driven largely by growth in cash sales. Even so‚ sales of
Premium Bajaj Auto Motorcycle
467995732155Operations Management Assignment Submission 00Operations Management Assignment Submission -474980635000Submitted To: Prof. Kunal GangulyVisiting Professor (Operations Management) School of Management and Entrepreneurship Shiv Nadar University Date: 17-Oct-2014 00Submitted To: Prof. Kunal GangulyVisiting Professor (Operations Management) School of Management and Entrepreneurship Shiv Nadar University Date: 17-Oct-2014 4288790635000Submitted By: Group 1: MBA 2014-16 Batch
Premium Normal distribution Standard deviation Arithmetic mean
18. Curtis Toy Manufacturing Company is evaluating the extension of credit to a new group of customers. Although these customers will provide $240‚000 in additional credit sales‚ 12 percent are likely to be uncollectible. The company will also incur $21‚000 in additional collection expense. Production and marketing costs represent 72 percent of sales. The company is in a 30 percent tax bracket and has a receivables turnover of six times. No other asset buildup will be required to service the new
Premium Accounts receivable Balance sheet Investment
CROP PRODUCTION AND MANAGEMENT aheli and Boojho went to their uncle’s house during the summer vacation. Their uncle is a farmer. One day they saw some tools like khurpi‚ sickle‚ shovel‚ plough‚ etc.‚ in the field. P Food has to be produced on a large scale. I want to know where and how we use these tools. In order to provide food for a large population— regular production‚ proper management and distribution of food is necessary. You have lear nt that all living organisms require food
Premium Crops Agriculture
Operating Decision ECO 550 Briefly describe the details of the fictitious business that you created for this assignment. Allentown Manufacturing Company is a family owned business that manufactures cardboard boxes. Currently‚ the company has a manpower rate of 100 workers that work 20 out of a month. The company has been able to last through some of the toughest economic times‚ but recently the AMC’s fixed cost is “high enough”‚ and their total costs are exceeding their total revenue.
Premium Variable cost Costs Total cost
Chapter Outline Work Measurement OM Spotlight: Work Measurement Activities in Roller Coaster Maintenance Time Study Methods OM Spotlight: Job Description— City of Phoenix‚ Arizona Operations Analyst for City of Phoenix‚ Arizona Predetermined Time Standard Methods Learning Curves Practical Issues in Using Learning Curves Solved Problems Key Terms and Concepts Questions for Review and Discussion Problems and Activities Cases Rehabilitation Hospital of Florida The State versus John Bracket Endnotes
Premium Learning curve Normal distribution
STRATEGIC OPERATION MANAGEMENT In the current business environment‚ operations must be managed in a way that will enable the firm to compete against extensive and increasing competition from around the world. This means that managing operations takes on wholly different requirements to how it was performed in the past. In short‚ operations management becomes strategic operations management. There is no one best way to formulate strategy and the debate on whether strategy should be internal‚ resource-based
Premium Management Strategic management
jacob@arasa.org.na Date: 13/07/2012 Course Name Edexcel BTEC Level 7 Diploma in Strategic Management and Leadership Tutor Name Clive Findlay Assignment Name: Unit 6 Assignment: Strategic Quality Systems Management PLEASE NOTE: YOU SHOULD INCLUDE THIS INFORMATION with EVERY ASSIGNMENT. Table of contents Content Page Section 1 4 Section 2 5 Section 3 7 Section 4 12 Section 5 15 Conclusion 16 Reflection 16 Reference 17
Premium Quality management Management