in: Preprints Volume I of the IX. International Working Seminar on Production Economics‚ Innsbruck/Igls/Austria‚ February 19-23 1996‚ pp. 313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes
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In this essay‚ I will be reflecting on the findings from my group’s research project‚ firstly‚ focusing on the understanding of race and ethnicities in terms of the CMIO model‚ and how this racial classification through the CMIO model reflects a certain type of view of who Eurasians are and how the Eurasians have become marginalised. Summary of findings Based on my group’s findings‚ I was able to sieve out some interesting finding that almost one-third of the respondents were not aware able to
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that the simplified model of the consumer-supplier relationship is a way to examine the structure of the sports industry from the consumer’s perspective‚ which makes the intricacy of the sports industry and the challenges that sports marketers face become more evident. The model displays the three major parts of the sport industry. The three major elements of the model are the consumers of sport‚ the sports products they use‚ and the suppliers of the sport products. This model is more helpful to sport
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According to the Consensus model for APRN’s Regulation: Licensure‚ Accreditation‚ Certification & Education (2008)‚ nurse practitioners are autonomous members of the healthcare team‚ providing care to individuals across the life span. They are educated to diagnose and treat undifferentiated symptoms‚ as well as‚ manage established diagnoses. They are able to obtain detailed histories‚ provide initial and ongoing care while ordering durable equipment medications‚ labs‚ imaging studies while interpreting
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Jurrell D. Harrison The Secret Life of Walter Mitty and The Story of an Hour Introduction to Literature Professor Daw Monday 12th December 2011 The Secret Life of Walter Mitty‚ written by James Thurber (1939) and the Story of an Hour written by Chopin (1894) are the two literary works that will be compared and contrasted in this paper. Both these pieces depict some of the trials and tribulations of a union in marriage‚ such as the want of independence and excitement; experiences
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QUEUING THEORY HISTORY • Queuing theory had its beginning in the research work of a Danish engineer named A.K. Erlang. • In 1909‚ Erlang experimented with fluctuating demand in telephonic traffic. • 8 years later‚ he published a report addressing the delays in automatic dialing equipment. • At the end of World War II‚ Erlang’s early work was extended to more general problems and to business applications of waiting lines. M/M/1 SINGLE - CHANNEL WITH POISSON Azenith Cayetano
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The Open Systems Interconnection (OSI) model (ISO/IEC 7498-1) is a conceptual model that characterizes and standardizes the internal functions of a communications system by partitioning it into abstraction layers. The model is a product of the Open Systems Interconnection project at theInternational Organization for Standardization (ISO). The model groups similar communication functions into one of seven logical layers. A layer serves the layer above it and is served by the layer below it. For example
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there and how it’ll know if it got there or not. The focus of a strategic plan is usually on the entire organization‚ while the focus of a business plan is usually on a particular product‚ service or program. There are a variety of perspectives‚ models and approaches used in strategic planning. The way that a strategic plan is developed depends on the nature of the organization’s leadership‚ culture of the organization‚ complexity of the organization’s environment‚ size of the organization‚ expertise
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Data Models Consider a simple student registration. Specifically we want to support the tasks of students registering for or withdrawing from a class. To do this‚ the system will need to record data about what entities? What specific data about the entities will need to be stored? What is the cardinality between students and courses? Diagram the data model. While‚ considering a student class registration system for registering or withdrawing a system must have the capability to record data in
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Regression Analysis and Forecasting Models A forecast is merely a prediction about the future values of data. However‚ most extrapolative model forecasts assume that the past is a proxy for the future. That is‚ the economic data for the 2012–2020 period will be driven by the same variables as was the case for the 2000–2011 period‚ or the 2007–2011 period. There are many traditional models for forecasting: exponential smoothing‚ regression‚ time series‚ and composite model forecasts‚ often involving
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