the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
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thefinancialexpress-bd.com/2014/03/22/24798 Posted : 22 Mar‚ 2014 00:00:00 AA-A+ Efficient infrastructure for access to financial services M S Siddiqui Access to credit is crucial for economic growth and development. A survey has revealed that about two thirds of the adult population in developing countries or 2.7 billion people lack access to basic formal financial services‚ such as savings or checking accounts. Most of the unbanked live in Sub-Saharan Africa (12 per cent having access to
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Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable):
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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International Research Symposium in Service Management ISSN 1694-0938 The Impact of the Global Financial Crisis on the Mauritian Financial Services Sector Aleesha Mohamudally-Boolaky University of Technology‚ Mauritius La Tour Koenig‚ Pointe aux Sables E-mail: aboolaky@umail.utm.ac.mu Indranarain Ramlall University of Technology‚ Mauritius La Tour Koenig‚ Pointe aux Sables E-mail: ramindra0001@yahoo.co.uk Abstract Le Meridien Hotel‚ Mauritius‚ 24-27 August 2010 1 International
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Financial Markets and Services (FMS) Lecture 1 Introduction and Overview of Financial System Module Objectives: This module examines the role of the financial markets‚ its players and the instruments on the economy and the status of Singapore as a financial centre. The module will also trace the relationship between the various markets and its participants with emphasis given to current events‚ trends and development in the markets
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keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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“The Color of Water”‚ written by James McBride‚ is a memoir. The book was introduced to us in 1995. The main narrator‚ James‚ born in the year of 1957 to an African-American father and a Jewish mother. James‚ at that time‚ was not to keen about the black power in the sense he had a white mother. During the Civil Rights‚ his stepfather had passed away. From this point on; James realizes the true responsibility of himself towards his friends and family. He unveils his true self to the world with his
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ct to gain from the Air Force Academy experience and how will it help you in your Air Force career? (250 to 300 words‚ 3000 characters max) My initial interest in the Air Force Academy was sparked when I accompanied my parents to a Military Child Education Coalition conference in the summer of 2004. My father and I‚ not involved in the conference‚ decided to spend the week exploring the Colorado Springs area‚ and after touring for several days‚ decided to go to what my father called "Zoomie U".
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