Critically discusses the process of operations management and how it is done within your organization‚ using the terms just defined. Find at least one internal area where operations management is implemented‚ discuss the process‚ and comment on the relative effectiveness of the process. What OM techniques are used? How? If not used‚ why not (e.g.‚ lack of time‚ lack of knowledge‚ culture resistance‚ complexity)? Who uses them (what level in the organization—e.g.‚ operational/tactical‚ strategic)
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2010). McDonald’s retails more than 32.000 restaurants in 118 countries. According to the company reports these restaurants serve approximately 50 million burgers each day. McDonald’s is one of the world’s most well-known and valuable brands. McDonalds serves the world some of its choice after foods such as The Big Mac‚ McChicken Sandwich and Chicken McNuggets. This is one area that differentiates the company from other fast-food restaurants. The attitude of the organization towards work and standards
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
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Florida. The company ran into financial issues and was bought out by David Edgerton and James McLamore in 1954‚ and the name was then changed to Burger King and a year later‚ the king was introduced. McDonald’s was first opened in 1940 by Dick and Mac McDonald in California as a drive-thru barbecue. After several attempts the brothers sold the business to Ray Kroc in 1955 and he established the McDonald’s franchise. These two are very similar in the types of food offered on the similar menus‚ but at the
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analysis on the Product and services of a renowned organization and overall employees satisfaction on the provided service by a world famous organization “Mcdonalds” is one of the leading fast food shop in the world‚ is very much dedicated for ensuring quality food service to it’s customers. This report is about the Job satisfaction of employees of Mcdonalds at Stansted Airport branch. With 32 stores around the south west‚ Tops Pizza is becoming one of the fastest growing pizza chain stores in the UK. Tops
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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directly with the vision of the company which is as follows: “McDonald’s vision is to be the world’s best quick service restaurant experience. Being the best means providing outstanding quality‚ service‚ cleanliness‚ and value‚ so that we make every customer in every restaurant smile.” Just like any other firm‚ McDonald’s competitive advantages are what makes it stand out when compared to other companies. These aspects of McDonald’s are what helped it become the number one fast food distributor in the
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hamburger. It is the largest fast food chain in the world‚ with globally recognized “golden arches” symbolizing a reliable meal can be had in over 119 countries. McDonald’s has continued to develop their menu to reflect the desire/demands of their customers. The current CEO of McDonald’s is Mr. Don Thompson. b. McDonald’s was started in the 1940s as a BBQ restaurant owned and operated by Richard and Maurice McDonald’s in California‚ U.S.A. The McDonald’s franchise was not established until 1955
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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