areas such as malls and airports. Product Strategy McDonalds is the most popular brand in the world. McDonalds has 3 good brand journalism which are surprise‚ delight and unique. Surprise builds interesting brands‚ delight is customer satisfaction and unique is that the people of the world are happy with big mac‚ French fries‚ golden arches‚ Ronald McDonald and happy meals. McDonalds builds a good image in the customers mind. The McDonalds logo is memorized in people’s minds according to a survey
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McDonald’s was built in 1940 by the McDonald brothers (Dick and Mac). 1954 • Ray Kroc became the first franchisee appointed by Mac and Dick McDonald in San Bernardino‚ California. 1955 • Ray Kroc opened his first restaurant in Des Plaines‚ Illinois (near Chicago)‚ and the McDonald’s Corporation was created. 1957 • Quality‚ Service‚ Cleanliness and Value (Q.S.C. & V.) became the company motto. 1959 • The 100th McDonald’s opened in Chicago. PHOTO: The McDonald brothers (Dick right and Mac center)
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Chapter 1: Introduction 1.1 Company (i) Company Background McDonald’s is the leading global foodservice retailer with more than 34‚000 local restaurants serving nearly 69 million people in 119 countries each day. While Ray Kroc was the founder of McDonald. The story of McDonald’s first began in 1955 when Ray Kroc opened the first restaurant in Des Plaines‚ Illinois. It then grew on to be a worldwide corporation spanning 117 countries and serving more than 60 million customers everyday. In December
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Finance at McDonald’s Stock Control Finance Franchising Marketing Finance Construction Training Careers at McDonald’s Training Glossary I.T. Customer Services Education Customer Services Stock Control Franchising Talking Point Apprenticeships Marketing Franchising Marketing Construction Finance Finance Training Glossary Stock Control Franchising Education Stock Control Customer Services Franchising Talking Point
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at the press releases of the last six months of McDonalds as a company. We also checked their latest annual report. The most remarkable change that McDonalds went through in the last six months was a combination of: change of work method and reorganization. On this 40th anniversary of the first Earth Day‚ McDonald’s is officially launching their “2010 Best of Global Green and 2010 Best of Sustainable Supply”. We think everybody knows that McDonalds has a responsibility to continuously improve their
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Indian market Industry trends: Overall McDonald’s marketing mix Product Life Cycle Comparison of McDonald’s with its rivals McDonald’s India in 2010 Market Orientation McDonald’s Indian future References Title: McDonald was founded by Raymond Kroc in 1954. Today McDonald is the world’s leading food service retailer with more than 31000 restaurants in 119 countries serving more than 50 million customers each day. McDonald’s In India: McDonald’s‚ the ninth valuable brand in the world has
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Profit – Residual value gained from business operations after cutting out expenses such as stock cost etc. Customer Satisfaction – Providing service to customers to their satisfaction level such as hygienically clean place or high quality food. S M A R T Before a business can set objectives it is important that they follow the SMART criteria. • Specific – Detailed and Exact • Measurable – Targets should be measurable • Achievable – Something that can be achieved • Realistic – Targets must
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Mac Donald’s Company 1) Economic Environment Even with current economic condition‚ M’cDonalds remains optimistic. According to Business Times (2009)‚ “McDonalds Malaysia expects its delivery service business to jump 40 per cent this year as its new call centre can handle more orders.” They invested over two million ringgit for setting up the new call center. In addition the Managing Director Azmir Jaafar‚ said the company “plans to invest 8 million ringgit this year to open between 15 and 20 new
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and Benefits 12 Compensation: 12 Employee Benefits: 12 People Promise: 13 Benefit Categories: 13 HR Policy at McDonald’s At McDonald ’s‚ their people are their most important asset. They provide the best employment experience for their employees in order for McDonald ’s to achieve their goal of providing their valued customers with the world ’s best quick-service restaurant experience. They strive to recruit the best‚ hire the best‚ and provide the best
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