Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
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paced. The Fast-Food industry gains more and more appeal. As the times change so do our choices‚ and more Canadians are looking for healthier choices while living a fast paced life. In 2008 the three most commonly visited restaurants in Canada were McDonalds‚ Tim Hortons‚ and Subway. Subway is growing rapidly in Canada because of its convenience and somewhat healthier choice in diet. Food Service Industry Sale Overview As of 2008‚ there were 20‚248.4 full service restaurants in Canada and 10‚525.0
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milkshake maker Multimixer‚ Raymond Albert Kroc mortgaged his home and went all the way to California after hearing about Dick&Mac McDonald hamburger stand made used of eight Multimixer at one time. He bought over the license and start opening up several restaurants all over US. The first McDonald restaurant was in Des Plaines‚ Illinois earned $366.12 on its very first day (McDonald‚ 2007). Over the time‚ it had grown to one of the largest food service company and holds a strong position in the market. The
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strong and balanced to be successful. A global supply chain of this size comes with not only significant purchasing power but also tremendous management complexity. McDonald’s have implemented a highly decentralized structure to manage the huge global supply chain efficiently. This decentralization is guided by a concept recently articulated by McDonald’s as “freedom within a framework.” Handling such a vast global supply chain according to the same global principles adds as a major factor of the
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For the fast food chains‚ it is no doubt that McDonald ’s is successful in the world. It is known to all from children to elder. This is closely relevant to organization operation that produces food and services. Operation plays an important part in developing organization. In this paper‚ it provides McDonald ’s operation features and benefits which contribute to competitive advantages through operation analysis of fast food chains tycoon. McDonald ’s was established in 1954 is the world ’s largest
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Macdonald’s Industry: McDonalds is the leader of the industry with more than 33 500 restaurants serving nearly 68 million people in 119 countries each day. McDonalds‚ with headquarters in the United States‚ opened First store in 1940 by the McDonald brothers. The Industry is the Global Food Service. The Industry is at mature stage of its cycle in US. This is demonstrated by the low average growth rate about 4%-6%. * Combined annual revenue of about $120 billion * Industry is highly fragmented:
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Communications MKT2230 McDonalds Corporation Overview The history of McDonalds dates back to its early beginnings in 1940. The first restaurant was opened by 2 brothers Dick and Mac McDonald in San Bernardino California. The first franchised restaurant was later opened by Ray Kroc in Illinois‚ who later went on to purchase the brothers equity in the company and fuelled the massive worldwide expansion of the company that we see and know today. The corporate founding of McDonalds took place in 1955
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to a McDonald ’s corporate press release: "i ’m lovin ’ it is a key part of McDonald ’s business strategy to connect with customers in highly relevant‚ culturally significant ways around the world." Translation: the focus groups they used happen to listen to rap and hip-hop. In an effort to show that McDonald ’s is "down" with their customers‚ they bought off a few rap artists to pose with this goofy white guy and their dumbass mascot: [pic] [pic] Introduction McDonald as being
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HISTORY OF MC DONALD Dick and Mac Mcdonald were two brothers who started the McDonald’s brand in California after moving their hotdog stand to San Bernadino from Monrovia Airport. After realizing that hamburgers were their most popular product‚ the brothers reinvented their restaurant using their Speedee Service System in 1948. It was a concept that created a production line of hamburgers that were made before being ordered. This concept pioneered the fast food industry and was in complete contrast
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CSR REPORT ANALYSIS McDonalds Corporation Table of Contents Different Approaches to Analyze the CSR programme3 Defensive Approach3 Accommodative Approach4 Proactive Approach5 Activities and Initiatives6 Stakeholder Analysis10 A Critical analysis11 A Marketing Ploy?11 Responding to claims12 McLibel12 Response To Criticism 13 Sustainable Supply Chain14 Nutrition and Well-Being 14 Environmental Sustainability15 Employees16 Conclusion16 Bibliography17 Three
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