1.0 Introduction Almost everyone said that customer service is one of the most important managements of the company or organization to run a business. The company don’t have a business if they don’t have customers. If actions are not taken to make sure that company has a good customer service‚ in the end it will affect overall performance of the company or organization. The commitment on customer service should always begin at first to make a company successful. Time by time‚ business competition
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Introduction The McDonald’s is the global fast food giant‚ introduced in 1940‚ in San Bernardino‚ California by Dick and Mac McDonald of Manchester‚ New Hampshire. It places its headquarters in Oak brook‚ Illiona US. Their introduction of “Speedee Service System” in 1948 established the principles of the modern fast food restaurant. It revolutionized the American restaurant industry by imposing discipline on the production of hamburgers‚ French fries‚ and milk shakes. The McDonald’s Corporation’s
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this production is because customers use to complain that the burgers sold at fairs‚ circuses‚ and lunch counters were low-quality. People thought that burger meat came from slaughterhouse scraps and spoiled meat. So the founds of White Castle decided to change the public’s perception of hamburgers. They built their restaurants so that customers could see their food being made. However‚ McDonald’s was the first restaurant to use the assembly-line system. In 1948‚ the McDonald brothers opened their redesigned
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McDonald ’s is one of‚ if not the most widely recognized names in the food industry. This is quite the accomplishment for the once small family owned burger establishment founded back in 1948. McDonalds is not only a giant in the food industry‚ but has also grown to be one of the largest real estate holding companies in the world. McDonalds owns a considerable number of the properties that the McDonald’s stores reside on‚ leasing them out to the franchisees. McDonalds has expanded its operations
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opportunities faced by McDonalds in recent years. The four main areas covered by the case included the fast-food industry in general‚ McDonald’s as a corporation‚ major competitors in the hamburger segment‚ and major competition in the non-hamburger segment. Since the case’s writing‚ there have been several important developments in each of these areas. The Fast Food Industry The trends occurring in the fast-food industry at the time of the case included new store designs‚ a focus by restaurants on
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McDonald ’s Corporation has been identified as one of the world ’s largest chain of fast food restaurants. McDonald’s serves nearly 60 million customers daily through more than 32‚000 restaurants in 117 countries worldwide and employs 1.7 million people globally. McDonald’s sells various fast food items‚ soft drinks‚ smoothies‚ lemonade‚ burgers‚ chicken‚ wraps‚ salads‚ fries‚ ice cream and breakfast items (bagels‚ yogurt‚ biscuit‚ mcmuffin and fruit). McDonald’s start their business in 1940 by
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Second Strategic Analysis Case # 17‚ McDonalds and the McCafe Coffee Initiative This case is brief and focused as it is presented by the text/authors. However‚ there is much more to it than meets the quick first reading. For this case analysis‚ use the information in the text to define the part of McDonalds’ business you will examine. Use the company’s Internet site to supplement your understanding of the issues presented in the case – which still exist today. Using APA format and succinct
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competitive needs Layout Design Considerations Higher utilization of space‚ equipment‚ and people Improved flow of information‚ materials‚ or people Improved employee morale and safer working conditions Improved customer/client interaction Flexibility We open Chapter 9 (Layout Strategies) with the story of the 7 strategic changes at McDonald’s since 1950. All but one have been major layout redesigns (eg.‚ indoor seating‚ drive thru‚ play areas‚ self-service
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McDonald’s Philippines improves customer service via technology McDonald’s‚ as the world’s leading food service retailer‚ serves some of the world’s favorite foods - World Famous French Fries‚ Big Mac‚ Quarter Pounder‚ Chicken McNuggets and Egg McMuffin - in its more than 30‚000 restaurants in 118 countries‚ serving 46 million customers each day. Also‚ McDonald’s is one of the world’s most well-known and valuable brands. It holds a leading share in the globally branded quick service restaurant
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McDonalds The second largest cause of death in our country is obesity because you know what they say‚ “Everything is bigger in America.” Just about anyone can drive a mile from his or her house to find some sort of fast food restaurant and there’s a good chance that the first one you would see is a McDonalds. Being located at every exit as well as many in your hometown makes in very hard to get away from McDonalds. This is because McDonalds controls almost 50 percent of the fast food market. This
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