Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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can’t be challenged‚ thus if any law changes in any country McDonalds suits with the law and operate the business according to the law of the country Issue Decreases the level of sale due to the purchasing power of the consumers & product prices. Response McDonalds keeps lower prices for countries at lower stage of economic development McDonalds employees cost effective promotional tools to keep the final price within reach McDonalds set their price according to the cost of living. 4/8/2013 MGT:501
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develops and performs its production and marketing activities with the needs of the buyer driving it a‚this is with the satisfaction of the buyer‚market orientation is more about wants and fill them‚rather than creating products and selling them. Customers are not price driven here‚its more about what fits their needs. Product orientation When we buy a product we are often interested in the product and the quality‚I always want the highest quality that fits in with my budget‚product orientation has
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For the fast food chains‚ it is no doubt that McDonald ’s is successful in the world. It is known to all from children to elder. This is closely relevant to organization operation that produces food and services. Operation plays an important part in developing organization. In this paper‚ it provides McDonald ’s operation features and benefits which contribute to competitive advantages through operation analysis of fast food chains tycoon. McDonald ’s was established in 1954 is the world ’s largest
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Children love visiting McDonald’s because it’s a fun place to eat. Business customer visits McDonald’s for something quick‚ tasty and able to eat in the car and have time to go back to work. The teens like the prices because it’s affordable. Marketing Mix Product: Many choices for all types of customers‚ menu is always developing to what customers want Price: The product is worth the price in the perception of the customers. Promotions: Advertising on T.V‚ radio‚ movie theaters‚ online‚ airports
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In this short story‚ Barn Burning‚ Faulkner writes about the conflict between loyalty to one’s family and loyalty to honor and justice. Sarty had to choose between what was right from wrong‚ while his father‚ Abner Snopes continues to go down the wrong path. The Snopes family has moved serval time because of Abner’s unacceptable behavior. I feel that Abner’s action takes on a more affected meaning‚ as if he is trying to send a message. Abner despises wealthy people; he feels like people are out to
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paced. The Fast-Food industry gains more and more appeal. As the times change so do our choices‚ and more Canadians are looking for healthier choices while living a fast paced life. In 2008 the three most commonly visited restaurants in Canada were McDonalds‚ Tim Hortons‚ and Subway. Subway is growing rapidly in Canada because of its convenience and somewhat healthier choice in diet. Food Service Industry Sale Overview As of 2008‚ there were 20‚248.4 full service restaurants in Canada and 10‚525.0
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strategy. In particular‚ how does McDonalds approach the issue of standardization? As we read in the article‚ the key elements in McDonald’s marketing strategies would be the following: They sell inexpensive food. Compared to other restaurants‚ McDonald’s food has a good taste and is easily available for everyone economically. Another element would be their quick service. Since they are a fast food restaurant‚ one of their main standards is to attend and serve the customer as fast as possible‚ leading
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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What is Globalization? Has Globalization really become the cliché of the century? Globalization perceives the world as a way of interconnectivity through similar aspects of life that interest us as humans. Globalization begins from culture to economics and all the way to environmental situations creating a global shift‚ thus being the cliché of our time. Globalization moulds the world to create a connection through social relations all over the world. Globalization includes transactions between
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