Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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Toyota was started in 1933 as a division of Toyoda Automatic Loom Works devoted to the production of automobiles under the direction of the founder’s son‚ Kiichiro Toyoda. Its first vehicles were the A1 passenger car and the G1 in 1935. The Toyota Motor Co. was established as an independent company in 1937. In 2008‚ Toyota’s sales surpassed General Motors‚ making Toyota number one in the world. In 1924‚ Sakichi Toyoda invented the Toyoda Model G Automatic Loom. The principle of Jidoka‚ which means
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horror stories behind the McNugget. Conventional wisdom suggests that low prices and tasty food keep people coming back. I believe‚ however‚ that communication is key to much of McDonald’s success. McDonalds uses different rhetorical elements inside its restaurants to effectively commutate with customers. To determine what those elements are‚ I paid a visit to a McDonald’s myself‚ aiming to uncover the secret to their success. The most prominent element of the McDonald’s I went to (and most others
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Case Study Individual Report – International Management 15/02/2012 McDonald’s in India by Kishore Dash Until late 1980s‚ India was a very closed and protective country in terms of economic‚ political and social perspectives. However‚ after this period dramatic changes happened in all of these areas. At the time‚ the political leaders pursued policies of economic nationalism but these policies were inefficient and by 1990‚ India was facing a severe economic crisis. In response‚ the government introduced
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Industry Analysis Assess Industry Competitive Structure Within the restaurant industry‚ the quick service restaurants (QSR) sector‚ or better known as fast-food restaurants‚ are classified as “Perfectly Competitive” along the Industry Competitive Structure below. Monopolistic Oligopolistic Suppliers Perfectly Competitive Oligopolistic Buyers Monopsonistics Characteristics of the industry that places it within a perfectly competitive environment are as follows: 1. Rivalry within
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the world you can find a fast-food franchise such as McDonalds. When I think of McDonalds of course the first thing that comes to mind is‚ Big Mac‚ Large fries and a Milkshake‚ but to the employees of McDonalds it’s a much bigger picture. Have to ever drove out of a mcdolads “drive thru” and thought about the employee that just served you a meal? Do you know that McDonald’s employees are making 7.35 hour? Well it’s a shocking fact. McDonalds and many other fast food chain restaurants are profiting
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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How many hours per day do you play computer games? ___1-3 hours ___4-6 hours ___7-9 hours ___10-12 hours ___ beyond 12 hours Where do you go home during school days? __ at home with parents/guardian __ bording house What is you grade point average last semester? ___ For each statement below‚ please check the number which best reflects your behavior on your studies and relationship with your family in relation with your engagement with computer gaming. 1 – Never true 2
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Jessica Lafferty English 111 Mrs. Horne June 24‚ 2013 Working at McDonald’s By: Amitai Etzioni Amitai Etzioni wrote a short story called‚ “Working at McDonald’s.” As we know most parents want their kids to start working during high school in order to learn responsibility. Etzioni talks about how it is not educational for a teen to start working while in high school‚ because most teens will work part time at some fast food joint. He states‚ “But in fact‚ these jobs undermine school attendance
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McDonald’s (NYSE: MCD ) has been outperforming the market this year and recently set a new all-time high. A SWOT analysis – a look at strengths‚ weaknesses‚ opportunities and threats – can help assess whether the fast food giant can keep the growth on a high-calorie diet. Strengths: McDonald’s has successfully rolled out new items like coffees‚ smoothies‚ and Angus burgers‚ expanding the range of menu choices. With a strong product offering‚ the company has grown income throughout the recession
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