small individually owned fast - food restaurant have become common throughout the world. Franchises are the part of restaurant chains which operations is to provide standardize food stuffs to the different locations for examples Pizza Hut‚ KFC‚ McDonald‚ Dunkin Donets‚ and many others. For starting any fast food business the capital requirement are relatively low than any other business. That is the reason all over the world individually owned fast food restaurant are increasing. The term fast
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I nternational eview of anagement and usiness esearch ol. 1 ssue.1 Attaining Customer Loyalty! The Role of Consumer Attitude and Consumer Behavior MOHAMMAD MAJID MEHMOOD BAGRAM Assistant Professor Allama Iqbal Open University‚ Islamabad Pakistan Email: bagram@hotmail.com Tel: +92-3335188677 SHAHZAD KHAN Lecturer City University of Science & Information Technology‚ Peshawar Pakistan Email: shahzadkhan.lecturer@gmail.com Tel: +92-3339405596 Abstract All over the
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it reopened at new location with better and newer facilities in 1998. Most new members joined the club through referral program and ads in a local free weekly newspaper‚ The Pennysaver. There are four groups of associates serving the club: sales‚ customer service‚ personal training and service associates. Most of the associates were on a part-time basis and all of them were involved in selling. 1 1.2 The 7 P’s of Marketing
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260916 Internal business processes Internal business processes Customer Customer Financial Financial Learning and innovation Learning and innovation Learning and innovation Learning and innovation KPI’s for Albert Heijn Financial: * Market share (nearly 35%) * Revenue per year (700 million€) * Profit margin per year (40%) Customer: * Customer satisfaction * Customer loyalty * Customer retention rate (around 100%) Internal business processes: * The percentage
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restaurant image is recognized as an essential component of the customer Satisfaction and therefore it is a cornerstone of the success of the fine dining restaurants. There is a strong relationship between the restaurant success and the effectiveness of its image management. A fine dining restaurant‚ therefore‚ must Focus on its image using increased upgrades and improvements in décor‚ ambiance and interior design to attract customers and to differentiate itself from its competitors. Moreover the
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besides manufacturing and production were affected? Without a system for tracking and identifying defects‚ Kia did not know how serious its quality control problem was until customer complaints piled up. The high incidence of defects in Kia products affected marketplace perceptions of the Kia brand‚ customer retention rates‚ and Kia’s ability to continue ramping up sales. The quality problems affected its profitability. 3. How did Kia’s new defect-reporting system improve the way it ran its
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purpose that CUP Vorstand (board of directors) creates Customer Care Center (CCC) is to reduce the increasing defection of customers‚ which is caused from dissatisfaction with the firm’s services. CCC is necessary to CUP due to following reasons. First of all‚ by setting the CCC‚ the CUP can reduce lapse rate. The CUP has a high lapse rate before setting CCC. According to the interviews with defected customers‚ many of the lost of customers are due to CUP’s own fault‚ and they could be avoided by
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Customers are attracted to a business by many factors but the most important ones are product value‚ product suitability‚ and product function. The factors here that apply to McDonalds are mostly product value and maybe product suitability. Customers are bothered about how much McDonalds charge them for the burgers‚ because if McDonalds charge too high then people would not be attracted to McDonalds. E.g. a burger for $4. However‚ on contrast if you charge too low then people would think your product
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Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
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Lets discuss the factors that lead to the grand success of Flipkart: 1) They always strove to provide great customer service. Flipkart customers are more happy than with some of their competitors like Tradus.in‚ Indiaplaza.com; i have myself experienced this a couple of times. 2) Their website is great‚ easy to use‚ easy to browse through the products‚ add products to wishlist or to a cart‚ get product reviews and opinions‚ pre-order products‚ make payments using different methods‚ in short hassle-
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