Project Charter Paragraph 1 Project Title：Fund-raising Gala Dinner Project Date of Authorization：January 1‚ 2013 Project Start Date: January 1‚ 2013 Project Finish Date: July 1‚ 2013 Project Sponsor: CEO Project Plan includes: scope statement; schedule; cost estimate; budget; provisions for scope‚ resource‚ schedule‚ communications‚ quality‚ risk‚ procurement‚ stakeholder management and project control. Key stakeholders: CEO‚ project manager‚ project team‚ guests to the dinner Brief
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analyze the importance and the extent to which culture affects the operations of McDonald’s in China. The impacts of the Chinese culture on the operations‚ policies and decisions of McDonald’s are studied as well as the changes brought about by McDonalds‚ a symbol of American culture‚ to the Chinese society. Two areas will be analyzed –employee relations (human resources management processes and policies) and restaurant operations. Part I: The Chinese Culture Kluckohn and Strodtbeck’s Cultural
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2014 Mission/ Purpose The current data network is 10 years old‚ EoL and out of warranty. We can still maintain the network with a premium service package‚ but the cost is 4 times what last year’s maintenance cost was. Our plan is to replace the network over a 2 year period. This refresh will meet goals of the company by Improving services‚ helping achieve the 5x9s initiative that was put out last year‚ and reduce cost over the life of the new solution. SOW Phase 1 Replace Avaya
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ASSIGMENT 2 People are naturally designed to work in order to survive. People are taught that if they want to have a good life they have to work hard. The propose of this assignment is to analyze how in some jobs people are treated like machines. The article of working at MacDonald‚ is about the mechanization of its system and the treatment of employees in MacDonald. People that work in MacDonald do not need to have any work experiences before apply for a job‚ so there are a lot of American
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affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profit
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Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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McDonalds and Ecommerce How can e-commerce provide a competitive advantage for McDonald’s? McDonald’s is a terrific example of utilizing e-commerce to provide a competitive advantage for it organization globally (nationally and internationally). Basically‚ competitive advantage for an organization can be viewed as being able to have the ability to stay ahead of the competition essentially in terms of product differentiation‚ focus and cost leadership. Through utilizing e-commerce strategies‚ McDonald’s
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important
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its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
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