McDonalds Case Study Introduction McDonald’s is the most famous and well-known fast-food company in the world. It was started by Dick and Mac McDonald’s in 1940. Their concept of the restaurant was based on speed and therefore called ‘Speedee Service System’ in 1948‚ which in today’s times is known as the fast food concept (Wikipedia‚ 2009). McDonald’s serves fast food to approximately 47 million people in more than 30‚000 restaurants located in 121 countries (Bized‚ 2009). The product offering has
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INTRODUCTION McDonalds‚ being an American based fast food company was also very successful in other western countries. The cultural and consumer behavioral similarities among those nations might have caused a positive impact in this success. However it’s not only in western countries that McDonalds was successful but also in eastern countries as well. Among those Asian countries‚ McDonalds has become one of the most preferred fast food destinations. After xxx years of its operations‚ with vast experience
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Description McDonald’s goal is to provide a favorite place for their customers. They have worldwide operations that have evolved around the McDonald’s global strategy that they call the Plan to Win. The plan focuses on superior customer service and customer experience. McDonald’s uses an approach to focus on the 5 P’s to success – People‚ Products‚ Place‚ Price and Promotion. They diligently work to improve their operations and customer experience. Company History Dick and Mac Macdonald opened
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Service Product McDonald McDonald’s products are mainly sold as a set meal. And a set meal will include a hamburger‚ fries and soft drink. This is the usual format of a set meal. Of course you can consume it separately. McDonald offer different kinds of hamburger for customer to choose. If don’t want to have hamburger. They have offered chicken wings and mcnuggets. For set meal are chicken wings or mcnugetts plus fries and soft drink. And they also have a few kinds of drink. Further‚ they have
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total of 32‚737 restaurants in 117 countries‚ including 26‚338 that were franchised or licensed‚ and 6‚399 operated by Co.” [2] “McDonald’s is committed to offering quality at an affordable price. We’re also committed to the well-being of our customers. We work together with our employees‚ franchisees and suppliers to serve a balanced array of quality food products and provide the information needed to make individual choices.” [6] With that said‚ let’s look at some of the organizational challenges
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of hamburger fast food restaurants‚ serving around 68 million customers daily in 119 countries. Headquartered in the United States‚ the company began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald; in 1948 they reorganized their business as a hamburger stand using production line principles. Businessman Ray Kroc joined the company as a franchise agent in 1955. He subsequently purchased the chain from the McDonald brothers and oversaw its worldwide growth. A McDonald’s restaurant
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Summary The case outlines the steps that McDonalds has taken to improve its recent poor performance. Since its founding in the 1950s McDonalds has grown into a global brand that has defined the fast food industry. Over the last decade‚ however‚ the company has not responded effectively to changes in the environment. This has resulted in declining sales and profits‚ failed menu options‚ and dissatisfied franchisees. James Cantalupo and Charles Bell have implemented a turn-around strategy‚ but it is
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Zoo | Samsonite | Customers | Yes | Yes | Yes | Products or Services | Yes | Yes | Yes | Markets | Yes | No | Yes | Technology | Yes | No | Yes | Concern for Survival‚ Growth‚ and Profitability | Yes | No | Yes | Philosophy | Yes | Yes | Yes | Self-concept | Yes | Yes | Yes | Concern for Public Image | Yes | Yes | No | Concern for Employees | Yes | No | No | | McDonald’s | Customers | We place the customer experience at the core of all we do. Our customers are the reason for
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aware of fast foods harm human health‚ resulting in a decline in sales of McDonald’s fast food. Most people think that McDonald’s is a restaurant that sells primarily unhealthy junk food like hamburgers‚ french fries‚ and soft drinks. Calorie in McDonalds food | Calorie(Kcar) | McChicken | 400 | Hamburger | 260 | Cheese Burger | 310 | Double Cheese Burger | 450 | Big Mac | 500 | Fillet-o-fish | 340 | Ayam goreng | 240 | McNuggets | 260 | French Fries(M) | 350 |
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layout for McDonald’s is that when customers come into the building‚ they line up in one of several lines and wait to be served. In contrast‚ customers at Wendy’s are asked to stand in one line that snakes around the front of the counter and to wait for a server to become available. a) What is the rationale for each approach? b) Which approach do you favour from (1) a customer’s perspective and (2) management’s perspective? Explain. A Rationale for McDonald approach McDonald’s success had
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