TECHNOLOGY QUALITY MANAGEMENT OF McDonald’s QUALITY ENGINEERING Aparna Neelakandan SPRING 2012 QUALITY MANAGEMENT OF McDonald’s QUALITY ENGINEERING Aparna Neelakandan CONTENTS TOPIC INTRODUCTION QUALITY MANAGEMENT AT MCDONALDS SPEED MADE FOR YOU SYSTEM CUSTOMER ORDER DISPLAY COLORED WRAPPERS INSPECTIONS THE 5 Ps TRAINING QUALITY CONTROL IN THE SUPPLY CHAIN OF MCDONALDS IMPORTANCE TO CUSTOMERS’ VOICE CONCLUSION 2 2 2 3 4 5 6 7 8 8 PG# 11 12 1 QUALITY MANAGEMENT OF McDonald’s
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efficiency of the restaurant owned by the brothers and suggested an idea to open similar restaurants to Richard and Maurice McDonald. Kroc suggested that they franchise the restaurants throughout the United States‚ however‚ the brothers were hesitant and as a result‚ Ray Kroc offered to do it for them himself. McDonald’s has been in existence since the 1930’s and in 1948‚ the McDonald brothers shut down the carhop drive-in to become a self-serve operating restaurant. McDonald’s was incorporated in 1955
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Functions of Management of McDonalds Janet Santibanez University of Phoenix Ethics and the Four Functions of Management of McDonalds Ethics is basically defined as the values and morals that a business as well as the management of the said business instills what is believed to be the right thing into their employees in order to better serve the community or the society as a whole. When the corporation that is being talked about is McDonalds‚ it has to be told that McDonalds it self has
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McDonald’s Philippines improves customer service via technology McDonald’s‚ as the world’s leading food service retailer‚ serves some of the world’s favorite foods - World Famous French Fries‚ Big Mac‚ Quarter Pounder‚ Chicken McNuggets and Egg McMuffin - in its more than 30‚000 restaurants in 118 countries‚ serving 46 million customers each day. Also‚ McDonald’s is one of the world’s most well-known and valuable brands. It holds a leading share in the globally branded quick service restaurant
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studied is one of the worlds largest chain of fast food restaurants‚ known as McDonalds. The unofficial business first began in 1940 by Dick and Mac McDonald in California‚ with the official first McDonalds restaurant opening in 1955 in Illinois America‚ founded by Ray Kroc (McDonalds‚ 2008) but the organization has now expanded worldwide into many international markets and has become a symbol of globalization. McDonalds is a service organization and its products mainly include a variety of different
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Background of McDonald’s (Size‚ Employees‚ Reputation) McDonalds was founded in May 15‚ 1940. The founders of McDonalds are: Maurice McDonald‚ Richard McDonald and Ray Kroc. McDonald’s added 212 restaurants abroad the previous year‚ but its commanding lead left it still at the top in international presence between American based fast-food chains. The team which is leading McDonald’s in the UK: Jill McDonald‚ Richard Forte‚ Paul Pomroy ‚ Nick Hindle‚ Jez Langhorn‚ Lauren Cody‚ Henry Trickey
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Since most McDonalds have the same menu‚ it provides an easy economy of scale. McDonalds has more than 32‚000 restaurants around the world (Economies of scale). When McDonalds places an order‚ they don’t go and buy individual items‚ they receive them from a local wholesaler just like any other independent restaurant (Economies of scale). “McDonald’s is the world’s largest buyer of eggs; therefore they are able to negotiate the very best unit cost per egg during their enormous volume purchase and
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Futurists Ashley Caldwell Harold Goldsberry Courtney Hamm Brandon Johnson Introduction “McDonald’s Corporation in the New Millennium‚” a case in Marketing Management: Case Analysis by Teams‚ discusses the challenges and opportunities faced by McDonalds in recent years. The four main areas covered by the case included the fast-food industry in general‚ McDonald’s as a corporation‚ major competitors in the hamburger segment‚ and major competition in the
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Danielle Lundberg August 23‚ 2008 Case Study #1 McDonald’s Corporation: Regilding the Golden Arches McDonald ’s Corporation is the world ’s leading food service organization because customers come to McDonald ’s for their signature products and service. Today‚ customers are more health conscious and have an increase in the amount of healthy options that are available. Some of the main issues in this case study were the amount of CEO turnover in the beginning‚ changing the negative perception
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In 1948‚ the McDonald brothers opened their redesigned restaurant and their fast food restaurant chain is the world’s largest. II. McDonalds A. History The first “McDonalds” restaurant was opened by brothers Dick and McDonald in 1940 on Route 66 in San Bernadino‚ California. The menu had about twenty five offerings and the “carhops” (workers who take food to vehicles) served people waiting in their cars. McDonald’s success thrives on adapting to consumer demands. McDonalds first started
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