Source is a discount footwear retailer with over 4‚572 retail stores in 15 countries. This company does not only focus on providing different fashion possibilities for the family at a great price‚ but distinguishes themselves by offering an engaging‚ easy-to-shop experience and outstanding customer service. Our group chose this company to blueprint because it has a very elaborate customer service process. This company focuses heavily on providing the customer with a great shopping experience by following
Premium Customer service Sales Customer
PA1 EXAMINATION BLUEPRINT 2010/2011 Effective Date: December 2010 This document is the property of: CGA-Canada 100-4200 North Fraser Way Burnaby‚ British Columbia Canada V5J 5K7 Phone: 604 669-3555 Fax: 604 689-5845 www.cga.org/canada Updated: May 17‚ 2010 CGA-Canada PA1 Examination Blueprint 2010/2011 Table of Contents About the Examination Blueprint ......................................................................................................................... 2 PA1 Examination
Premium Medicine
level of the value chain is referred to as horizontal integration. This form of expansion contrasts with vertical integration by which the firm expands into upstream or downstream activities. Horizontal growth can be achieved by internal expansion or by external expansion through mergers and acquisitions of firms offering similar products and services. A firm may diversify by growing horizontally into unrelated businesses. Some examples of horizontal integration include: * The
Premium Strategic management Mergers and acquisitions Marketing
http://en.wikipedia.org/wiki/McKinsey_7S_Framework The McKinsey 7S Framework is a management model developed by well-known business consultants Waterman and Peters (who also developed the MBWA-- "Management By Walking Around" motif‚ and authored "In Search of Excellence") in the 1980s. This was a strategic vision for groups‚ to include businesses‚ business units‚ and teams. The 7S are structure‚ strategy‚ systems‚ skills‚ style‚ staff and shared values. The model is most often used as a tool to
Premium Management
What is service blueprint? As the name suggests it is concerned with the service process and described as the tool for operational planning giving guidance on following aspects such as how it will be provided‚ staff actions‚ physical evidence and most importantly how it is needed to be delivered to its channels. In other words it is describing and developing the service process. Let the blue print be in any form‚ Flow Charts or Graphics it should convey the different modes or channels via which
Premium Customer service Customer Flowchart
Service Blueprint Service blueprinting is defined as a tool for simultaneously depicting the service process‚ the points of customer contact‚ and the evidence of the service from the customer’s point of view. The proposed blueprint allows for a quantitative description of critical service elements‚ such as time‚ logical sequences of actions and processes‚ also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the
Premium Hospital Patient Service of process
DR. GAUR HARI SINGHANIA INSTITUTE OF MANAGEMENT AND RESEARCH‚ KANPUR An Assignment On Batch – 15TH Batch (Full Time) (2009 – 2011) III- Trimester SUBMITTED TO: SUBMITTED BY: Mr. Abhishek Srivastava Sneha Arora (1256) (Lecturer Retail & Marketing)
Premium Airline
1. 3 2. 3 3. 7 4. 8 5. 10 6. 15 7. 19 CONTENTS Corporate overview The augmented service Breaking down the process Flowchart Blueprint Improvement of service delivery Bibliography Can I get you anything? Photo by caribb 4 THE PRE FLIGHT A lot of customers don‟t consciously realize that there is much more to a flight than booking and attending it. The price we
Premium Airline
AWL (GE/McKinsey approach) | 1. Describe the business portfolio and the options available to AWL. The business portfolio of AWL’s 1998 fiscal year consists of three SBUs‚ namely three new marketing textbooks‚ including Advertising and Sales Promotion Strategy‚ Analysis for Strategic Marketing and Marketing Engineering. We can also see these three textbooks in the GE Portfolio Matrix as shown in Graph 1 and Graph 2. AWL should have clear understanding of these three new textbooks in order
Premium Marketing Strategic management Business
Horizontal direct effect Horizontal direct effect is a legal doctrine developed by the European Court of Justice (ECJ) whereby individuals can rely on the direct effect of provisions in the Treaties‚ which confer individual rights‚ in order to make claims against other private individuals before national courts. By virtue of the doctrine of the ‘direct effect’ of Treaty provisions‚ individuals can rely directly on EC law before their national courts. There is no need for implementation of EC law
Premium European Union European Union law Treaty of Lisbon