Module Title: Services Marketing Module Code: MC6061 CASE STUDY: Creating a drama at T.G.I. Friday’s Table of Contents What are the connections between theatre and T.G.I. Friday’s? Is the dramaturgical analogy a good one? Why? 3 What is meant by a critical incident? How can TGI Friday’s identify what constitutes a critical incident and assess whether it has achieved customer satisfaction? 4 Analyse the service interaction process at T.G.I. Friday’s based on the following concepts/models:
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Name Unit III Case Study Professor MBA 5501‚ Advanced Marketing Marketing Excellence General Electric 1. Discuss the importance of B-to-B marketing and a strong B-to-B brand to GE. General Electric (GE) has utilized the Business to Business (B2B) relationship within their own organization and by structuring their business is a leader in the industry. It is only expected when one company works to support the other‚ creating a winning situation for both. (Kotler‚ 2012) General Electric has
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shortly. 1. Before the class discussion: 1. Read the reading assignments (if any) 2. Use the Short Cycle Process to familiarize yourself with the case. 3. Use the Long Cycle Process to analyze the case 4. Usually there will be group meetings to discuss your ideas. 5. Write up the case (if required) 2. In the class discussion: 1. Someone will start the discussion‚ usually at the prompting of the Instructor. 2. Listen carefully and
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THE EUROPEAN TOUR OPERATORS CASE Table of contents Contents 1 PESTEL Analysis 4 1.1 Political Factors 4 1.2 Economic factors 4 1.3 Social Factors 5 1.4 Technological factors 5 1.5 Environmental Factors 5 1.6 Legal Factors 6 2 Porter’s Five Forces 6 2.1 Force.1 Threats of New entrants 6 2.2 Force.2 Threat of substitute products or services 6 2.3 Force.3 Bargaining power of buyers (Customers) 7 2.4 Force.4 Bargaining power of suppliers 7 2.5 Force.5 Intensity
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------------------------------------------------- Case 2 : Aqualisa Quartz : Simply a better shower 1. Executive summary Aqualisa launched an innovative shower in 2001‚ called the Quartz shower but the success wasn’t immediate. At present‚ the most important goal for Aqualisa company is to increase its new showers in terms of units and profit. But the main impediment is the lack of awareness about this brand from consumers and the reluctance from plumbers about adopting this shower. In
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among the Philippine listed companies. The fixed line business provides local calls‚ national and international long distance services‚ which operates around 2.1 million access lines. The wireless...Food Procurement INTRODUCTION Background of the Study Mang Inasal Chicken BBQ is the Philippine’s fastest growing barbeque fast food chain‚ serving chicken‚ pork barbeque and other Filipino favorites‚ was first established on December 12‚ 2003 in Iloilo City. Currently‚ there were 445 branches nationwide
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ANTONIO‚ PAUL ERIC G. 03 JUNE 2012 BUSINESS POLICY Case Study Analysis: Nike‚ Inc. Executive Summary Nike‚ Inc. has had three years of shifts of revenue and profit increases. During the case years studied (1999-2001)‚ the net income in 2001 for Nike‚ Inc. (589.7M) increased by only 1.8% over 2000. Increases from 1999-2000 were much more significant 28.3% (579.1M). For the year 2001‚ revenues at Nike increased by 5.5% over 2000 to 9.489B. Since 1997‚ the company’s success include
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collection of businesses at various life-cycle stages. Ryan should use that year to work on maintaining the business relationship he has with Gary Wells and his father David Kratz‚ continue to build the backlog of SuperCat sales and concentrate on marketing‚ and work in real estate to build financial equity and professional relationships within the real estate industry. Ryan’s father is a serial entrepreneur and has the unique experience of vetting start-ups and building them to a particular exit
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PROJECT ON SERVICES MARKETING: COMPARITIVE STUDY BETWEEN BARISTA AND CAFÉ COFFEE DAY DONE BY:- S.SRDIVYA LAKSHMI HARIDAS B.GAYATHRI
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Basic Marketing Case 3—Samsung 24/3/14 1. how was Samsung able to go from copycat Brand to product leader? By introducing a new top-to-bottom strategy for the entire company which Lee called “new management”. In order to become a cutting-edge product leader and not a copycat and cheap brand‚ Samsung hired new fresh young designers whom will develop sleek‚ bold‚ beautiful and that will always receive a Wow! For response new products. Also‚ the company was no longer going to work with low-end
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