Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection 4 See
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Tucker Inc. MEMO To: All Employees From: Communications Officer Date: April 21‚ 2015 Re: Employee Break Room Regulations The company president Mr. Tucker has asked me to email you all regarding the current state of our employee break rooms. Lately the cleaning staff and company president have been noticing the increasing disregard for the cleanliness in our break areas. There have been repeated instances of spills left on the counter‚ garbage left behind from lunch breaks‚ and food spoiling
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| AOF & MKT Western High School | |Memo To: Mr. Faulstich From: Tia Coley Date: 5/6/13 Subject: “Prom marketers use social media to push deals” A) I selected this news worthy article because prom is coming up with this weekend. Also‚ marketing is used to promote prom‚ and is explained in this article. Other marketing strategies are being used to lure people in the ‘prom world’. B) The main idea of the article I chose is how prom marketers are using
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to 700-word memo to the CEO of your selected organization in which you discuss your findings from your ratio calculations and your horizontal and vertical analysis. In your memo‚ address the following questions: What do the liquidity‚ profitability‚ and solvency ratios reveal about the financial position of the company? Which users may be interested in each type of ratio? What does the collected data reveal about the performance and position of the company? Format your memo consistent with
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Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you‚ as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants‚ each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation
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economy of scale. But IKEA concentrates in the design of their product where the designers work to build savings-generating features in the production and product itself. IKEA encourages its customers to be “prosumers” where most of its product will be self-delivered and self-assembled by the customers But they do provide the delivery and assembly services at an extra cost which IKEA usually hire the local companies to provide those services. IKEA tries to provide a wholesome experience at its
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Mayor Simulation Memo Lauren Pander HIS/301 January 16‚ 2015 Joshua Bearden Mayor Simulation Memo To: City Council Staff From: Mayor‚ Pander‚ Lauren Date: January 16‚ 2015 Subject: Memorandum for Record Re: Civil Rights Upon careful review of Court Calendar Notebook decisions regarding the state’s civil rights issues have been reached. Below are my final decisions‚ as well as justifications for each. 1. Construction Lawsuits: In order to avoid construction lawsuits the recommendation is as follows:
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