Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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Nora Holdings Sdn Bhd Memo To: Zainal Hashim‚ Vice Chairman of Nora Holdings Sdn Bhd From: Caterina Barraco‚ Consultant Date: July 13‚ 1992 Re: Joint Venture Recommendation To ensure compliance with the terms of the TMB contract‚ joint venture negotiations with Sakari must be successfully concluded. Negotiations to date have failed mainly due to a mutual ignorance of one another’s cultural norms‚ not as a reflection of the potential success of a Nora-Sakari joint venture. The following
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MEMORANDUM DATE: March 17‚ 2009 TO: Shari Malin FROM: Wendy Quintana‚ Student SUBJECT: Racial Profiling INTRODUCTORY SUMMARY We have been assigned a problem analysis memo and I’ve chosen the topic of racial profiling‚ for being a minority myself. One usually associates racial profiling with police officers‚ but the truth is that it’s not limited to them only. There’s been racial profiling observed in every position of power. Some observers claim that racial profiling doesn’t exist‚
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Memo To: ABC Inc. From: Hank Date: September 30‚ 2013 Re: Problem 1&2&3 In the first problem‚ based on a careful study‚ the project will have the following performance: a) The exact Payback Period is 4.62 years b) The discounted Payback Period is 5.58 years c) The Internal Rate of Return (IRR) of the machine is 13.87% d) The Net Present Value (NPV) is $1‚136‚020.85 e) The Profitability Index (PI) associated with the project is 1.14 If we make decision
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| Memo To: Northwind Traders From: Geno Smith CC: Brad Preston Date: [ 8/11/2013 ] Re: Revenue Assessment Thank you for the opportunity to assess your sales data in order to provide recommendations for increasing your sales. The analysis and recommendations below are based on the data you provided‚ which covers a period from May 2004 through June 2006. The analysis below is based on this data alone. Therefore‚ our recommendations should be tempered by your knowledge of business realities and
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PART II IDEO 1. Why has IDEO been so successful? What is the most difficult challenge it face in conducting its research and designing its products? IDEO (pronounced “eye-dee-oh”) is an award-winning global design firm that takes a human-centered‚ design-based approach to helping organizations in the public and private sectors innovate and grow. They identify new ways to serve and support people by uncovering latent needs‚ behaviors‚ and desires. They envision new companies and brands‚ and
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Purpose The purpose of this memo is to discuss the process of losing weight and keeping it off Discussion Losing weight and keeping it off requires dedication and discipline. Before starting the process‚ one has be ready‚ set goals‚ be mindful of what they eat‚ track consumed food or calories‚ exercise‚ have a support base and a long-term plan. When coming up with a plan‚ ensure it’s tailored to fit your individual lifestyle. Everyone’s metabolism is different‚ a plan can be affective to one person
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Cougar Consulting Memo To: Carter Blakely‚ Manager of Quality Assurance‚ Lorex Pharmaceuticals From: Ed Melton‚ Consultant‚ Cougar Consulting CC: Prof. Laura Swanson‚ Managing Consultant/Professor‚ Cougar Consulting Date: 2/12/15 Re: Linatol Fill Rate Analysis and Recommendation Summary On August 19th‚ 2014‚ Lorex Pharmaceutical requested assistance from Cougar Consulting to help determine the optimal fill rate for their new product Linatol‚ a cutting edge treatment for patients
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concepts and information provided in my “Police Administration” textbook about the department. I ask you to consider the question “Is the feeling of heightened security worth the risk of eroding our individual Constitutional rights and freedoms?” In this memo‚ I will provide my opinions to you‚ the President of the United States of America‚ on how this Criminal Justice Agency is structured and whether or not it is effectively managed. In order to properly address the Department of Homeland security
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times a year‚ three times a year being the most common answer. What made you choose this specific retailer? The Target customers chose the store for convenience and price and the Dick’s customers chose the store because of Dick’s good reputation for carrying outdoor products. Do you have any comments‚ ideas‚ or complaints regarding this retailer or the product itself? The customers from both retailers generally thought that the respective stores had a large selection at reasonable prices. ADDITIONAL
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