The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely J IM MCINTIRE‚ vice president of customer service at Atida Motor Company‚ was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell‚ Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins‚ CEO‚ Angel Airlines‚” two stolid executives – “Jeff”
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When one is done wrong in a particularly hurtful or offending way‚ getting revenge is sometimes thought of as the most satisfying way of regaining ones sense of self worth. This plan‚ however‚ holds an immense possibility of backfiring in ways never dreamed of. In fact‚ the outcome of the situation at hand is sometimes made worse than it might have been if this course of action is taken. Arthur Miller demonstrates this in his tragic play The Crucible‚ by showing the reader that although giving in
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“But love is blind‚ and lovers cannot see The pretty follies that themselves commit; For if they could‚ Cupid himself would blush To see me thus transformed to a boy” (Shakespeare‚ 37). The play The Merchant of Venice lays a huge emphasis on love and how it ultimately makes us human. Love is portrayed in many ways. There is love between family‚ friends and lovers. Each of the relationships in the play can teach us a lesson. We see in Antonio and Bassanio’s relationship that love may not always
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The premise of decadence was tremendously popular in late 19th century European literature. In addition‚ the degeneracy of the individual and society at large was represented in numerous contemporary works by Mann. In Death in Venice‚ the theme of decadence caused by aestheticism appears through Gustav von Achenbach’s eccentric‚ specifically homoerotic‚ feelings towards a Polish boy named Tadzio. Although his feelings spring from a sound source‚ the boy’s aesthetic beauty‚ Aschenbach becomes decadent
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Petra Jurcova Professor S.K. Freuler ENC 1102 27 March 2011 Sweet Revenge Revenge‚ the concept of an eye for an eye‚ is the undeniable motto of war. But even in war‚ a man is only a man‚ and his conscience is still present. Frank O’Connor’s “Guests of a Nation‚” is a test to the motto of war‚ and the model of what it stands for. However‚ with this test comes another‚ the test of companionship. Willing to listen and understand another man’s perspective‚ but not allowing it to alter a friendship
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Justice or Revenge? The death penalty has no place in a civilised society‚ but India seems to celebrate it. ndia’s first execution of a death penalty in eight years‚ the speed with which Ajmal Kasab (the only perpetrator of the 26 November 2008 killings to have been held) was hanged after his mercy petition was rejected by the president‚ the public celebrations that erupted in a few parts of the country and the manner in which the media has reported/commented on the hanging in Pune on 21 November
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Written response to “Merchants of Cool” Honors Language and Composition Mrs. Hyatt Respond to one of these prompts in a thoughtful typed one to two pages. If you would like full credit: I am looking for clarity and depth of thought‚ analysis‚ clear and concise composition‚ organization and focus‚ and a use of rhetorical strategies to help support your ideas. Due: ______________ 25 points • Does the restrictive structure of MTV‚ which limits exposure to a small percentage of
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Othello‚ the Moor of Venice is a tragic play written by William Shakespeare. William Shakespeare is the greatest writer in the English language and the most well known dramatist in the world. Shakespeare wrote many well known plays and poems. Many of his plays have been considered some of the finest works in the English language‚ such as Hamlet‚ King Lear‚ Othello‚ and Macbeth (Wikipedia). His writing is so unique; he revolutionized the way of writing in English. Moreover‚ with a deep understanding
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Is Shylock’s Revenge Justified? Shylock is a major character in the play‚ most people consider him a villain. He is a wealthy‚ moneylending Jew who practices usury. He’s revenge is justified for many reasons‚ these reasons include him being abused for being a Jew and a moneylender at the same time. Another reason is that Antonio prevents him from doing business as he loans money interest free. Shylock was a victim of an unjust trial which leaves Shylock’s will to live demolished as he is bloodthirsty
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Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
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