------------------------------------------------- What is Capital Goods? * Capital goods are the tools and machinaries used for producing consumer products. * They’re (usually) expensive‚ and they’re purchased for long-term use. * Raw materials are also needed for producing consumer goods (Biscuits‚ bread etc) but they are not capital goods. * Capital goods are also known as producer goods. ------------------------------------------------- Examples of Capital goods? * Heavy equipment (such as excavators
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Sporting Goods Store Bill Thompson is the new manager of a retail sporting goods store in Vermont that is part of a national chain. Bill‚ who is 25 years old‚ has been working for the company for four years. Before his promotion he was the assistant manager for two years at a company store in Delaware. Last week he was briefly introduced to the employees by his boss‚ the regional manager. The profit performance of this store is below average for its location and Bill is looking forward to the
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Private goods 1. A private good is a good or service which a person will be excluded from owning or using if they do not pay for it. If you do not pay for items like food‚ cars or clothes you will be excluded from using them. 2. Consumption is rival (or depletable)‚ and that they are excludable by price. If one person has the good or service‚ the benefits of it are not available to others‚ that is‚ it is rival or depletable. Individuals can only have the good or service if they pay for it‚ that
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods on time. AET transport takes pride in safety and compliance. They have mission to provide and improve their customer’s service. Mission statement:- Transportation Services mission is provide to safe‚ economical
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CASE 4: Pauli’s Restaurant and Microbrewery Draft a response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have
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COMMON GOOD The common good is understood as the collection of social conditions that make it possible for each social group and all of their individual members to achieve their potential. It means that each social group must take account of the rights and aspirations of other groups‚ and of the well-being of the whole human family. The rights and duties of individuals and groups must be harmonized under the common good. The common good comprises the sum total of social conditions which allow
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delivery and allocation of goods and services by and for the government or its citizens. This can be done on a national local or regional level. The Private sector is the polar opposite and is not controlled by the state. It is controlled by private individuals or organisations for private profit. Public goods are those that are non-rivalrous and non-exclusive. Non-rivalry means that the consumption of the good by one individual does not reduce the availability of the good for consumption by others
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Introduction: The classification of goods (physical products) is essential to business because it provides a basis for determining the strategies needed to move them through the marketing system. The two main forms of classifications are consumer goods and industrial goods. We are interested in this paper to elaborate more on Consumer Goods Classification only. Consumer Goods: Consumer goods are defined as goods that are bought from retail stores for personal‚ family‚ or household use.
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could lead to major lawsuits and they did not want to deal with these ethical issues. In this paper‚ I will apply steps A through D of the Utility Test to this case and I will also apply the Common Good Test to this case as well. After comparing and contrasting the Utility Test with the Common Good Test‚ I will then determine which test is the most informative in terms of my evaluation of the case. Utility Test Steps in the Sole Remaining Supplier Case “For the utility test (or “Utilitarian
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