Chapter 1 Introduction Hospitality Industry is dynamically growing in the recent years‚ not only in the number of tourist but also the number of it’s different fields. One of these is the expansion of Travel Agencies. Travel Agency is one of the service intensive industries and indispensible among the tourism business. But what is the specific role of travel agency in the hospitality industry and how does it affect the whole industry. Travel Agency is defined as a retail business selling travel-related
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MALAYSIAN ASSOCIATION OF TOUR AND TRAVEL AGENTS (MATTA) CODE OF ETHICS FOR MEMBERS Wisma MATTA‚ No 11‚ Jalan 1/76‚ Desa Pandan‚ 55100 Kuala Lumpur Tel : (03) 92876881 Fax : (03) 92876880 E-mail : admin@matta.org.my Website : http://www.matta.org.my Updated by MATTA Secretariat 12 April 2006 MATTA Code of Ethics for Members CONTENTS PART I PRELIMINARY 1. The MATTA Code of Ethics 1.1 What it means to members 1.2 What it means to customers and consumers
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A travel agency’s main function is to act as an agent‚ selling travel products and services on behalf of a supplier. Consequently‚ unlike other retail businesses‚ they do not keep a stock in hand. A package holiday or a ticket is not purchased from a supplier unless a customer requests that purchase. The holiday or ticket is supplied to them at a discount. The profit is therefore the difference between the advertised price which the customer pays and the discounted price at which it is supplied to
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BAYONNE PACKAGING‚ INC. CASE 1 OPERATIONS MANAGEMENT teached by Manuel Baganha and Virginia Ulfig GROUP 18 DAVID STIEHL 10217 GONÇALO CORREIA 10613 RUI SOROMENHO 10308 TIAGO SILVA 11006 This case is based only on data available on “Bayonne Packaging‚ Inc.” by Roy D. Shapiro and Paul E. Morrison Case 1 BAYONNE PACKAGING INC. Bayonne is a “specialty packaging” paper converter that produces customized‚ complex
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The tour operation sectors Tour operators are businesses that merge 2 or more travel services together e.g. accommodation‚ transport‚ tour guide‚ catering and sell them through travel agencies or directly to the consumers as a single product that is called package tour. The package tour might be the combination of services that the consumer wants to get her hand on. Customers chose tour operators rather than organising a holiday independently because it offers a hassle free‚ secure and most of
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Compare and contrast of package holiday and travel alone When people decide to plan a vocation‚ there are two kinds of travels‚ package holiday and travelling alone. Package holiday means that travel agency organizes everything‚ while travelling alone needs people to plan by themselves. Naturally‚ there are compares and contrasts that reflect the characteristics of two arrangements. No matter what kind of travel it is‚ the primary compares of travels are the purpose and cost. As to the purpose
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FRUIT PROCESSING 1.0 INTRODUCTION Fruits are an important source of energy for human-beings but they are perishable items. Hence since many years various products are made from juice of fruits so that they can be consumed during off season as well. Products like jam‚ jelly‚ squash etc. are made from fruits since long. With the advent of technology and preservatives‚ shelf life of such products has gone up and they can be preserved for many months with proper packing. The proposed location of this
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In order to effectively evaluate the effectiveness of involving only retail travel agencies instead of a combination of travel agencies and tour operators‚ one must first examine what constitutes a tour operator and a travel agency: Tour operators are businesses that specialize in manufacturing and selling holiday travel packages for large groups. Due to the fact that tour operators operate by booking hotel rooms and creating packages in advance of the consumption date‚ they cannot cater to the
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Case Study: Vertical Integration and the Effect on the Travel and Tourism Industry When two similar companies such as two hotels‚ are offering very similar products and are in a strong competing situation‚ integration is a popular move. It can be a voluntary decision by both companies or it can be the take-over of one company by another. Benefits include greater sales‚ which result in larger revenue and expansion opportunities. Complimentary reasons tend to be the realisation that one hotel offers
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Retail Travel Environment Level 3 – Travel and Tourism 13th February 2013 INTRODUCTION In this assignment‚ I have been asked to produce a report describing the retail travel environment in Travel and Tourism. This must include the roles of the different types of retail agents; the products and services that they are selling; the links that exist within the retail travel environment; and the different types of relationship that exist within the retail industry. ROLES OF TRAVEL
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