MGT/311 Quiz 1. Julie smiles and acts politely toward a customer at her checkout‚ even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing? a. Emotional exposure b. Felt emotions c. Emotional dissonance d. Emotional distance 2. Sharon is unhappy in her job for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly
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Learning Team A discussed the learning objectives assigned for week three of class. Specifically‚ the team members discussed strategies to help develop effective groups and teams. The team members also discussed strategies to resolve conflict within organizations. The discussion included topics with which the team members felt comfortable or struggled with and how the weekly topics applied to team members’ business field. This paper summarizes Learning Team A’s discussions. Strategies to Develop
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Week Three Assignment Good communication is important to maintain a healthy relationship with family‚ friends‚ and partner. Miscommunication can lead to a fights‚ separation (divorce)‚ and conflict with other people. For example‚ my father called me today and he stated that my brother Paul did not put the DVD inside the case when he returned it. I asked him what happened‚ and then he told me that when he woke up he saw the DVD inside the DVD player but the case was gone. He was so upset thinking
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Employee Potfolio MGT 311 February 4‚ 2013 Kathy Gamboa Employee Potfolio A Company has initiated a series of self-assessments to aid in the management of its employees. The assessments were randomly picked by the employees and the management team did not influence the choices made by each employee. Each assessment was reviewed by the management team and the following information will be used to improve the work output and job satisfaction for each employee. Employee Assessments Upon
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Introduction In week three our team learned about group behavior‚ work teams‚ and organizational behavior. All of us collaborated our learning experiences with one another which will be presented in this paper. The hardest deliberation for this week was the discussion over whether or not conflict is a negative or positive effect in an organization. Group versus Team The definition of a group is “two or more individuals‚ interacting and interdependent‚ who have come together to achieve particular
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MGT/311 Riordan Manufacturing – Team Strategy Plan Part I. Team Strategy Plan Being part of a group of newly hired team the Superintendents at Riordan Manufacturing believes in trusting teams; also‚ this is the key way to suppling work duties and completing a job on time. Teams will start to develop from present employees and some will be new hire. This purpose of the teams is to begin production of the newly designed CardiCare Valve heart valves at the Pontiac Michigan provision. The objective
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I am the middle child of three ‚ I have a 16 almost 17 years-old brother and a three month old younger brother. I live in Brewster but have been going to Chelan school since I was in fourth grade. Over the years that I have gone to Chelan I have had many fun classes and we’ve done many fun activities. There has been many of different activities and they helped me stay more focused when we have to do our larger assignments. Some of my favorites were a debate we did in language arts it really helped
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· All key elements of the assignment are covered in a substantive way. Section I: Team Strategy Plan · Student completed the Team Strategy Plan worksheet. This includes: o Identification of team formation strategies‚ including strengths and weaknesses of each strategy o Selection of the strategy that is most suitable for Riordan Manufacturing o The rationale for the selected strategy o Identification of possible barriers to team formation
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The most appropriate organizational structure for Riordan Manufacturing to implement a new customer management system would be a bureaucratic style. A bureaucratic organization relies on standardizing work processes for coordination and control. A bureaucracy runs by having highly routine operating tasks upheld through formalized rules and regulations. The biggest strength of a bureaucracy is the ability to perform standardized activities efficiently. This would work well for Riordan Manufacturing
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1. Capitalism is one of the economic system types where the private property is essential for the development of the economy of a country. For the capitalism‚ one of the strongest objections is the profit motive‚ which means every single firm try as the best they can to maximize their wealth. To gain more profit‚ a company needs to do its best in terms of product quality and customer services. Therefore‚ a company has to increase its productive by not only hiring excellent employees‚ but also training
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