Trading Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system
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Profitability Ratios A class of financial metrics that are used to assess a business’s ability to generate earnings as compared to its expenses and other relevant costs incurred during a specific period of time. For most of these ratios‚ having a higher value relative to a competitor’s ratio or the same ratio from a previous period is indicative that the company is doing well. Gross Profit Margin A financial metric used to assess a firm’s financial health by revealing the proportion of
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machine: its book value is $45; 000 5 $3; 000 = $30; 000. So selling the machine will produce a capital gain equal to $35; 000 $30; 000 = $5; 000‚ and the …rm will pay taxes on the capital gain so that the net cash in‡ ow is CF (selling existing machine) = $30; 000 + $5; 000(1 :35) = $33; 250: Cash ‡ increments over years 1-10‚ given by the changes in operation costs and ow in tax savings due to depreciation: OC (1 t) + t depreciation = ($12; 000)(:65) + :35 x 8000 10 $3; 000
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Week 3 Team Reflection Summary MGT/230 Week two gave us an inside look on what the six steps are during the planning process. These steps are situational analysis‚ alternative goals and plans‚ goal and plan evaluation‚ goal and plan selection‚ implementation‚ and finally monitor and control. The step that Tina‚ Joanne‚ and Chris thought was most important in the planning process was the role of setting up alternative goals and plans. They believe it is always a good idea to have an alternative
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superior customer-service? The sure-fire techniques for providing superior customer-service are the mindset that defines each company’s culture. It is pervasive‚ visible to others‚ and everyone’s responsibility. It also requires organizations to keep the basic company functions in superior shape so that CSRs do not get bogged down with cleaning-up problems‚ correcting errors‚ or being on the defensive with customer. 2. What situations and practices might provide easy traps for inferior customer service
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Ralphs received complaints about Misiolek’s behavior starting in 1985‚ but that these complaints did not reach Ralph’s headquarters in Compton‚ do you believe that the judge is right in holding that the company as a whole should not be held responsible for his actions? Should the company be held responsible for policies that prevent complaints from reaching headquarters? Ralphs Grocery Co. should be held responsible because Ralphs’ management did not facilitate feedback‚ complaints from employee
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Operational Reorganization Program Our company is downsizing‚ facing major budget cuts‚ reorganizing departments and instituting a cross-training program for employees. It ’s imperative that we effectively manage these process changes and transition into a more productive organization. A goal setting‚ motivation and stress management program is required to assist employees and management during this transitional time. As we are all aware‚ we must make our company more responsive to an increasingly
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I am writing to inform you of my dissatisfaction with your product quality and the follow up action of the product replacement refer to the order no. S02195 delivered on 2 May 2013. Refer to the previous mail sent on 3 May 2013‚ I pointed out the defect on the goods with the photos and requested a physical checking by your team. After dealing with your colleague Calvin Choi‚ he tried to suggest the ideas and we tried to reduce the relevant redo parts since the workers already installed all the
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MGT 330 - Week 3 - Assignment Case Study: Opening Your New Dunkin Donuts Locations Assumption and Context: You have been the manager of a Dunkin Donuts store in the Midwest for the past two years. The store is owned by a Dunkin Donuts franchisee that owns 20 other Dunkin Donuts locations. Your employer took an employee inventory and examined all current employees. It has been noted by the owner that you have a highly successful track record. You have been recognized for doing an exceptional job
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Productivity in Research A production system involves constant and numerous decisions that greatly impact its performance. The company must need to develop certain methods to help engineers to make the best choices when designing or using production systems. Such systems range from simple machine on a production line to a complete logistic platform with many interacting industrial partners. It entails that optimization is playing a key role for specific elements of these systems. A company must
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