OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Porters 5 forces Threat of New Entry: Obesity is a big problem in the United States which is becoming a government and healthcare issue. Weight Watchers has played a role in the development of a new national awareness of healthful eating‚ lifestyles changes‚ and weight control. Weight Watchers International had experienced it biggest threat mostly because of new competition and changes in technology. When the over the counter weightless drug launched it had a drastic effect on their market. Switching
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Assessment 1B MGMT.7930 Tutor: Neihana Jacob Due Date: 4/4/12 Word Count: 1234 In 1979‚ Michael Hill started Michael Hill Jewellers (MHJ) after 20 years of working in his uncle’s jewellery store. Doing away with the usual giftware items and the more formal atmosphere‚ his strategy was to make shopping for jewellery more accessible to the public. One strength of the company is the strict use of the Friedman Group’s sales techniques. This allows the staff to maximise conversion rates and
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ANALYSIS OF INDONESIAN FOOTWEAR INDUSTRY COMPETITIVE ADVANTAGE WITH PORTER’S DIAMOND THEORY Emir Hanniverano Sediadi Nicky Giftano Mugonarendro Trisakti University Faculty of Economics International Class Introduction Footwear was invented thousand years ago. It was originally comes from the necessity to provide protection when moving over rough terrain in varying weather conditions. Later‚ more inventions come to the industry. Rubber and leather made shoes was introduced in the 19th century
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| Industry Analysis | Home Improvement Industry: Lowe’s | | James Britton;Evan Sturm;Patrick Flanagan;Donald Rome | February 29‚ 201 | | Introduction: The Lowes Corporation operates in what is known as the home improvement industry. The home improvement industry is about $300 billion in the US and another $48 billion in Canada. This industry was formed out of a consolidation of the industry of local hardware stores. Local hardware stores still exist and are a small competitor
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Michael Jordan Michael Jordan was born on February 17‚ 1963 in Brooklyn New York. He lived in Wallace North Carolina but moved to Wilmington North Carolina when he was 7 years old. By the end of his career in basketball he was regarded as the best player in history. Playing 18 seasons in the NBA‚ 16 of them for the Chicago Bulls‚ and led them to 6 NBA championships. Throughout his career‚ he has changed the role of African American athletes and also a great role model for millions of people.
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everyone mopes around because they have to go back to work the next day. I sat in a coffee shop‚ pretending to be absorbed in my book. I had picked a table in the furthest‚ darkest corner. All around me were studying‚ reading‚ or leaning close into one another talking‚ almost in hushed whisper. There was a melancholy atmosphere with concrete floors‚ wooden tables and dimly lit lights. It smelled of roasting coffee beans and patchouli incense. The incense wanted to make me vomit. Nobody make eye contact
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Practices Help Focus on the Brew‚ Weather the Recession and Prepare for Growth Abstract This paper is a discussion of the challenges currently facing Starbucks. Starbucks‚ a Seattle based coffee store with a mission to “inspire and nurture the human spirit is recognized worldwide‚ and is known for its unique coffee drinking experience. In the past few years‚ the company has experienced some challenges form the economic downturn in 2007 when the recession as well as competitors such as Dunkin Donuts
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J.K. Rowling: Harry Potter and the Philosopher’s Stone How has J.K. Rowling taken the elements of the traditional school story and adapted them so as to create a work of popular modern appeal? The typical school story is “Tom Brown’s Schooldays” by Thomas Hughes‚ which was published in 1857. The novel is set in a real life boarding school‚ Rugby‚ and the headmaster is a real historical figure‚ Dr. Thomas Arnold‚ who is famous for introducing the concept of “muscular Christianity”. The hero
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PROJECT REPORT ON NESTLE PROJECT REPORT ON NESTLE Acknowledgement: First of all I am thankful to Allah Almighty‚ who gave me and my group members knowledge and power to complete this project successfully. I would like to be thankful to our Course Teacher MR. TAFZIL HUSSAIN for his nice good method of teaching which makes us able today to know about the subject.
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