OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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VISION AND MISSION Worldwide known lodging company – Marriot International is famous for number of products and services they deliver to its customers. But what is that‚ that makes them one of the leaders in their industry and attracts both customers and employees? As it is known the combination of such important criteria as innovation‚ people management‚ social responsibility‚ financial performance‚ use of corporate assets‚ investment‚ quality of products and services make Marriott International
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TOTAL QUALITY MANAGEMENT ASSIGNMENT QUALITY MANAGEMENT SYSTEM IN HOSPITALITY INDUSTRY Definition of Quality management system: ISO 9000 defines a QMS as a management system to direct and control an organization with regard to quality. If we insert the ISO 9000 definitions for the words in italics we produce the following unintelligible definition: ‘A QMS is a set of interrelated or interacting elements that establishes and achieves policy and objectives that direct and control an organization
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This busy scene begins with a moment of light comedy‚ which serves to heighten the suspense. The porter of Macbeth’s castle‚ drunk from the previous night’s revels‚ complains that his job is worse than that of the porter of hell. In a private game with the audience‚ he engages in a piece of stand-up comedy in which he imagines himself as that beleaguered servant‚ opening and closing the gate on the demand. The first two examples he uses (that of a farmer and an equivocator) have specific religious
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individually branded hotel and loosing a customer. A new branding strategy proposing an increased customer profitability and lifetime value is needed. Company. Rosewood is a 25 years old luxury private hotel management company having 12 hotels in different countries. The company is known by unique‚ “one-of-a-kind properties” with very luxury style. The total rooms capacity worldwide is 1513 rooms. The company has only 5% of cross-selling rates‚ which is one of the lowest in the industry compare with corporate
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Bibliography Jackson‚ Jermaine. You Are Not Alone Michael Jackson: Through A Brother’s Eyes. New York: Simon & Schuster‚ 2011. Print. Jermaine Jackson’s book presents an in depth and personal retelling of his younger brother Michael Jackson from his childhood to his untimely death in 2009. Clarifications of myths in regards to the discovery of the Jackson Five are discussed. The book offers insight into how giving and caring of a man Michael Jackson was‚ but could not find that inner peace and
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A NEW TENDENCY IN TOURISM SECTOR: THEMED HOTELS AN EMPIRICAL RESEARCH ABOUT TOURIST PROFILE WHO PREFERS TO STAY AT THEMED HOTELS IN ANTALYA AND REASONS OF PREFERENCE Ahmet AKTA ‚ Prof. Dr.‚ Akdeniz University Alanya Faculty of Administration‚ Antalya‚ TURKEY Seden ALGÜR‚ Phd Student‚ Akdeniz University Institute of Social Sciences‚ Antalya‚ TURKEY ABSTRACT Tourism being industry without chimney in our country which has stepped important paces with membership process of the EU‚ has been
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Michael Jackson. Michael Joseph Jackson was a man who went under the name "King of Pop" he was an American musician‚ and one of the most successful entertainers. His unique contributions to music‚ dance and his personal life‚ made him a prominent figure in popular culture for four decades. Timeline: Aug. 29‚ 1958: Born at 12:13 AM as Michael Joseph Jackson in Gary‚ Indiana‚ to Katherine Esther Scruse and Joseph Walter Jackson. 1962/1963: Michael becomes a member of the Jackson 5 along
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Entrance barriers 6.Usefulness of the Five forces 7.Limitations of the five forces Model 8.Porter in the airline industry/Ryanair Introduction The model of the Five Competitive Forces was developed by Michael Porter in his book Competitive Strategy: "Techniques for Analyzing Industries and Competitors" in 1980. Since that time it has become an important instrument for analyzing an organisations industry structure in the strategic processes. Porter’s model is based on the idea that a business strategy
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Strategic Management Case Analysis Introduction “It has been‚ and continues to be‚ our responsibility to fill the earth with the light and warmth of hospitality.”1 This is the stated philosophy of the luxury hotel company that Conrad Hilton‚ the founder of Hilton Hotels‚ used to extend his desire for his company to offer customers a kind‚ hospitable‚ and luxury setting. Conrad started the hotel chain by purchasing a single 40- room hotel from Cisco‚ Texas in 1919. Since then the corporation has
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