in: Preprints Volume I of the IX. International Working Seminar on Production Economics‚ Innsbruck/Igls/Austria‚ February 19-23 1996‚ pp. 313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes
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1984 Text Notes Genre – dystopian‚ fiction‚ futuristic fable‚ allegory (literary analogy‚ tries to teach)‚ didactic‚ physiological “It was a bright cold day in April‚ and the clocks were striking thirteen” (p.3) Themes The Dangers of Totalitarianism A political novel with the purpose of warning readers in the West of the dangers of totalitarian government. Totalitarian governments‚ like in Spain and Russia‚ went to horrific lengths to maintain and increase their power. Western nations
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Module Title: CONTEMPORARY MANAGEMENT ISSUES (BAM3011) Assessment Title: Management models Student Number: 1011331 Module Leader: Barry Simmons Date of Submission: 27th April 2012 The two management models that will be critically evaluated on their usefulness to managers in the service sector are the Just-in-Time (JIT) and the Lean manufacturing models. These two manufacturing models were invented in the early 1960s which have been in used and practised in the manufacturing industries
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build up the power of the government and degrade the populace. In his novel 1984‚ George Orwell warns about the dangers of a totalitarian government‚ as the citizens of Oceania blindly praise and obey Big Brother and the Party. In this dystopia‚ the Party can catch even those who think thoughts against the Party and take them away from society. Similarly‚ in China and Russia‚ an authoritarian party works
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1984 vs. Fahrenheit 451 “Do you begin to see‚ then what kind of world we are creating? It is the exact opposite of the stupid hedonistic Utopias…” (Orwell 267). 1984 and Fahrenheit 451 are both dystopias‚ although in each society‚ the government tells the citizens that it is a utopia. A dystopia is‚ “An imaginary place or state in which the condition of life is extremely bad‚ as from deprivation‚ oppression or terror” (“dystopia”). On the other hand‚ a utopia is described as‚ “An ideally perfect
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Analyse a selection of theoretical ‘models of reflection’ which have been proposed. Evaluate your findings‚ discussing ways these models can be applied. Critically analyse at least two of these models of reflection and write a report which explains the model‚ sets out your analysis and conclusions and describes how you will use your chosen model. Whether we talk of Froebel‚ Dewey‚ Kolb or Gibb‚ these few along with many other learned psychiatrists‚ psychologists and child experts have one thing
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Newspeak and Its Subjects Each language provides a worldview or the “reality of the world” for the people who speak it. It carries the consciousness of people using it and the ideologies employed to explain how lives should be lived. George Orwell’s 1984 is a dystopian novel which explores the world if individualism were nonexistent and wars and violence were the norm. These characteristics of a “totally imperfect world” were mainly illustrated through violence and the regulation of the Newspeak language
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there and how it’ll know if it got there or not. The focus of a strategic plan is usually on the entire organization‚ while the focus of a business plan is usually on a particular product‚ service or program. There are a variety of perspectives‚ models and approaches used in strategic planning. The way that a strategic plan is developed depends on the nature of the organization’s leadership‚ culture of the organization‚ complexity of the organization’s environment‚ size of the organization‚ expertise
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Statement problems Michigan Liquor Control Commission is introduce to the state board and pass the bill in early 1933. In past the while administrative cost as percentage of sales has risen 121% but the number of inventory turns has decreased from 6.7 to 5.5. Nationwide per capita consumption of distilled liquor declined about 3 percent per year. Imply to the price raise up‚ the consumers will generally purchase the same quantity of liquor but they will shift their consumption to cheaper brands
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Bergeron and Orwell’s 1984 are based on the concept of negative utopia. The governments in both these novels control their masses using harsh methods. The government in 1984 uses brainwashing‚ doublethink‚ mutability of the past and vaporization to control its masses. The government in Harrison Bergeron uses physical and mental handicaps to control its masses and in the effort to make everyone equal. Both the governments have a tight control on its people but the government in 1984 has a stronger and
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