Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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MICRO ENVIRONMENT/ INDUSTRY ANALYSIS The environment which is close to business and affects its capacity to work is called micro or operational environment. Industry is a group of companies which offer same or similar product or services. These products and services are close substitutes of each other. It consists of: 1 Suppliers Supplier are the people who supply raw materials and required components to the companies. Increasing prices and reducing the quality of their products are potential
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IMPACT OF TECHNOLOGY IN INDIAN BANKING SECTOR LAVANYA. D(AUTHOR) RESEARCH SCHOLAR ST.PETERS UNIVERSITY‚ CHENNAI & Dr. R. GAYATHRI(CO-AUTHOR) ST.PETERS COLLEGE OF ENGINEERING AND TECHNOLOGY. CHENNAI LIST OF CONTENTS SL.NO PARTICULARS PAGE NO 1. PROJECT ABSTRACT 3 2. VARIOUS METHODS OF MONEY 4-6 TRANSFER THROUGH ONLINE 3. NEFT/RTGS 7-8 4. EXAMPLE 8-10 5.
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UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR SUBMITTED BY ASHA VASHUMAL AHUJA PROJECT GUIDE Prof. Mrs. MINAL GANDHI BACHELOR OF MANAGEMENT STUDIES SEMESTER V (2009-10) V.E.S. COLLEGE OF ARTS‚ SCIENCE & COMMERCE‚ SINDHI COLONY‚ CHEMBUR – 400071 Page 1 of 79 UNIVERSITY OF MUMBAI PROJECT ON CYBER CRIME IN BANKING SECTOR Submitted In Partial Fulfillment of the requirements For the Award of the Degree of Bachelor of Management By ASHA VASHUMAL AHUJA
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External Analysis of Nestle: Nestle in the Global Environment: Nestle operates in over 130 countries and in order to understand the business environment they operate in analysis on the external factors that lie outside the control of Nestle has to be conducted (Grant et al. 2011‚ 101). The tool tasked with conducting an external analysis of the macro environment is PEST while the external micro environment will be analysed with the help of Porter’s Five Forces. However it is worth mentioning that
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Summary An overview of the micro environment concepts are mentioned in this report. It contains fundamental issues of marketing. They are explained in general first and then are described in reference to the company. Hero Honda India ltd India’s leading motor cycle company is spoken about. This report explains the issues Hero Honda is facing in India. Introduction Marketing is a social and managerial process whereby individuals and groups obtain what they need and want through creating and exchanging
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Global Financial Crisis and the Indian Financial Sector What Have We Learnt and How Have We Responded? 1 - Duvvuri Subbarao _____________________________________________________________________________ Thank you very much for inviting me to speak at this conference of the Indian Merchants’ Chamber on international finance and banking. I attach a lot of value to speaking from this platform and to sharing some thoughts on financial and banking sector reforms. 2. In a few months from now‚ we
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Exchange and the Stock Exchange of Hong Kong and is in the top 25 FTSE-100 companies‚ by market capitalization. It serves both Consumer and Wholesale Banking customers. Consumer Banking provides credit cards‚ personal loans‚ mortgages‚ deposit taking and wealth management services to individuals and small to medium sized enterprises. Wholesale Banking provides corporate and institutional clients with services in trade finance‚ cash management‚ lending‚ custody‚ foreign exchange‚ debt capital markets
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Core banking and its importance in today’s banking environment 1.1. Definition and functionality Before elucidating what drives banks to modernize their core banking systems and how to start a major project like this it is important to understand what the term core banking refers to and how a core banking system is defined. The answer to the question “what is a core banking system?” varies by whom you ask. However‚ the answer is significant for the scope of a core banking modernization initiative
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Amor‚ D.‚ “The E-business (R)Evolution” ‚ New Jersey‚ Prentice Hall PTR 8. Atkins‚D.et.al. “Internet Security: Professional Reference”‚ Indianapolis‚ New Riders‚ 1996. 9. Arunachalam‚ L. and Sivasubramanian‚ M. (2007) ‘The future of Internet Banking in India’‚Academic Open Internet Journal‚ Vol. 20. www.acadjournal.com 10. Ahuja K‚ Gwal A and Singh M (2006)‚ “Credit Cards in Indore: A Consumer Perception”‚ Strategies of Winning Organizations‚ Ed. By Upinder Dhar‚ Dhar S and Chauhan V S‚ Excell
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