monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
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Table of Contents 1 Introduction: 6 1.1 Objectives: 6 1.2 Scope of the Study: 7 1.3 Methodology and Data Collection: 8 1.4 Limitations: 11 2 Institute of Microfinance (InM) 13 2.1 Vision: 13 2.2 Mission: 13 2.3 Governance: 14 2.4 Governing Body 14 2.5 Current Governing Body of InM 14 2.6 General Body 15 2.7 Activities of the Institution: 16 2.8 Research: 16 2.9 Trainings: 17 3 Evaluation and Development of Microfinance Sector: 20 4 The Microfinance
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Institute of Accountants has approved this Guideline for publication. These guidelines have been adapted by the Internal Audit Committee of the Malaysian Institute of Accountants from the publication "Guidance for Internal Auditors" issued in June 1990 under the aegis of the Consultative Committee of Accountancy Bodies (CCAB) in the United Kingdom. These guidelines provide advice to internal auditors on the main issues and procedures which they need to consider as part of their work in both the commercial
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Organisations cannot operate without communication. Communication can take various forms but all forms involve the transfer of information from one party to others. It is also one of the things that most companies struggle with. A big part of the challenge is that there are so many different people you have to communicate with and it often has to be done in different ways. Communications are at the very heart of all business activity. So it is essential that people in a company assess such practices
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Regulations and requirements for internal quality assurance in own area of practice: organisation policies and procedures e.g. health and safety‚ equal opportunities‚ recording and reporting‚ quality assurance strategy‚ contribution to internal reviewing processes/self-assessment review (SAR); regulatory bodies e.g. standards‚ levels‚ performance/assessment criteria‚ skills‚ knowledge‚ understanding‚ awarding organisation‚ SSC‚ Ofqual‚ Ofsted‚ employer‚ measure of accountability‚ benchmarking.
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Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within The Firm. The author wants to highlight problems with transfer of internal knowledge within firms and also disagree to previous beliefs of the cause for the lack of transfer‚ blaming knowledge related factors as the cause for this “internal stickiness”. The ability to transfer best practices internally is critical for companies to get a competitive advantage. The author analyzes “internal stickiness” of knowledge
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Fundamentals of Internal Auditing September 5-7‚ 2007 A Three-Day Tutorial Philadelphia‚ PA on Internal Auditing September 19-21‚ 2007 Las Vegas‚ NV Basics October 15-17‚ 2007 Houston‚ TX • Get a well-grounded foundation in the concepts of traditional and operational auditing November 5-7‚ 2007 San Francisco‚ CA November 12-14‚ 2007 • Gain proven tools and techniques for performing value-added audits in the era of Sarbanes-Oxley and PCAOB Boston‚ MA December
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Preparation Resources Module 1: Introduction to internal auditing Overview The first module in this course sets the stage for your study of internal auditing (also known as “management auditing”). You consider the definition‚ development‚ and scope of internal auditing. You also consider the business environment and identify and analyze its accompanying risks. The various types of internal audits and the relationship between internal auditing and performance measurement are explained. Finally
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Question 1 a) Select two companies where inadequate internal control have resulted in disastrous effects on the organisation or exposed it to heavy losses. Research the facts of the failure and report on the facts and the losses suffered. In your report‚ include suggestions for changes to operations (internal controls) that could have prevented the final outcome. Where could you find a list of these internal controls and how are they documented? Examples of companies include: Coles Myer
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