Benchmarking: how Xerox regained its competitive edge INTRODUCTION This paper examines the benchmarking initiatives taken by Xerox as a part of its ’Leadership through Quality’ program during the early 1980s. The case discusses in detail the benchmarking concept and its implementation in various processes at Xerox. It also explores the positive impact of benchmarking practices on Xerox. The history of Xerox goes back to 1938‚ when Chester Carlson‚ a patent attorney and part-time inventor‚ made
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MT5012 2013-02-21 Xerox Case Study Q1. What kind of strategic planning process (bottom-up or top-down) did Xerox follow for its turnaround? What interference can you make about the effectiveness of this approach? I would recognize Xerox’s strategic planning process as a top-down one‚ considering a lot of emphasis in the case is put on the major change achieved by the CEO Mulcahy. This could indicate that many of the ideas regarding cutting costs and regaining growth descended from one person
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Case 2 Xerox Review Questions 1 How would Xerox define diversity? How has its definition changed over the years? It’s their key to success and they provide many opportunities to different people. Xerox provides a very good environment to their employees to work at its full potential. Diversity has a power to influence other people that no matter what is your gender‚ age‚ culture or etc will never be a hindrance to your work. Xerox have a strong workforce because of the creativity that the employees
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Xerox was founded in 1906 as the Haloid Company‚ a photographic supply house that developed the world’s first xerographic copier. They had a positive people oriented culture and dedicated employees‚ who were the desire of the corporate world. With the passage of time many things become a hurdle in the success of the company. The biggest factor was that they couldn’t move beyond copiers to sustain growth in the market‚ they only focused on the copier because they were getting 70 percent profit
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order to analyze a business to business selling scenario between the Xerox corporation and a fictional company; Aliments Capital. The industry which the report is based on is the document management services industry‚ of which Xerox is a part of. The second industry which the report focuses on is the frozen food manufacturing industry‚ of which Aliments Capital is a part of. The product that the proposal is based on is the Xerox ColorQube 9203 model; a state of the art multi-function color printer
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Chapter 3 Case Study Questions for Discussion Xerox: Adapting to the Turbulent Marketing Environment 1. The micro environmental factors that have affected Xerox’s performance since the late 1990s are technological‚ cultural‚ and economic forces. 2. Xerox’s performance in late 1990’s has been affected by microenvironment and macro environment factors which were the main cause of their financial downfall. There were 6 categories of macro environment factors but only 4 have given the large impact to
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Ms. Hardgrove Financial Accounting 5 November 2013 Xerox’s Accounting Scandal Xerox Corporation is a multinational American document management corporation which sells and produces a wide variety of color and black-and-white printers‚ multifunction systems‚ photo copiers‚ scanners‚ fax‚ digital production printing presses‚ and related consulting services and supplies. Overall any type of printing equipment‚ more specifically office equipment. It is currently headquartered in Norwalk‚ Connecticut
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Description: In August 1990 the president and executive vice president of Xerox are reviewing the progress made on its customer satisfaction program. The emphasis placed on the program‚ the success of the program to date‚ and the drive to achieve the corporate goals of customer satisfaction motivate this review. At Xerox customer satisfaction is the number one priority‚ ahead of return on assets (ROA) and market share. The case focuses on analyzing the strategic role of the customer satisfaction
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Xerox- Organizational Planning Xerox- Organizational Planning The Xerox Corporation is on a mission to use superior technology to deliver quality products to the market. Part of the company’s vision is to have a premium return on its assets. Currently they have a strong market share with large corporations‚ however are weaker among the growing market of small to medium sized businesses. The company’s mission is: Through the world ’s leading technology and services in business
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turnaround In Dean’s Innovative Leader Series presentation‚ Xerox Chairman and CEO Anne Mulcahy reveals leadership strategies that helped resuscitate the historic company As the chairman and CEO of Xerox‚ Anne Mulcahy was largely responsible for orchestrating what Money magazine called “the great turnaround story of the post-crash era.” By keeping the company steadfastly focused on customers and employees‚ she was able to lead Xerox away from the brink of collapse to become one of the world’s
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