IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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SmartMobility Management Information System for Transportation (MIST) Version 5 Solution description: MIST is Telvent’s most advanced software platform for integrated traffic control and advanced transportation systems management. MIST is a proven‚ powerful and cost-effective solution used by transportation managers to minimize congestion‚ enhance safety‚ respond to incidents‚ and improve operations. Detailed solution description As part of Telvent’s SmartMobility Suite of products for managing
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president of human resources for IBM corporation‚ was in the midst of a 10-city-in-two-weeks business trip that would take him from IBM’s headquarters in Armonk‚ NY‚ to several cities in Central and Eastern Europe‚ Africa‚ India‚ China and several spots in Asia. His schedule was a fitting metaphor for IBM’s strategic and human capital challenges. Randy was reviewing his recent meeting with Sam Palmisano‚ the CEO of IBM. Randy had been the chief HR executive at IBM since 2000‚ joining when Lou Gerstner
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Lee Corporation Equity Scenario Income B-4 Taxes Tax Expense (40%) Net Income 240‚000 96‚000 144‚000 NOTE: adjustments to error corrections are always after tax (AT). JE’s needed: DR Retained Earnings Accumulated Depreciation 15‚000 15‚000 CR Retained Earnings Inventory 21‚000 21‚000 Dividends (Retained Earnings) Cash Dividends Payable 100‚000 75‚000 25‚000 Lee Corporation Retained Earnings Statement for the year ended December 31‚ 2007 January 1‚ as reported Correction for depreciation
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Topic Selection Microsoft recently unveiled its prototype‚ Surface‚ their version of a tablet or alternative device to a personal computer. It is questionable how Microsoft‚ a known software company‚ will be able to manufacture and sell a tablet device that is a contender in the marketplace against devices such as the iPad. Thesis: It is critical that Microsoft produce a device that overcomes the limitations of its competitors and adds features that set it apart‚ in order to define itself in
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“Technology creates opportunities for people and organizations to realize their full potential” is the thought driving Microsoft’s corporate citizenship program. With the enduring commitment to serve needs of communities worldwide Microsoft is playing the role of a responsible global citizen. Going far beyond its products and services it has collaborated with business partners‚ governments and non profit organizations around the globe to fulfil its commitment. It delivers new technology to people
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NOKIA AND MICROSOFT News from Microsoft -1.28% in the last few days – 4Q14 earnings‚ an announcement of 18‚000 layoffs‚ and the release of a memo from Microsoft’s EVP of devices Stephen Elop about rightsizing – has brought about a clearer picture of Microsoft’s plans for Nokia Nokia’s phones‚ which it acquired in April for $7 billion. Nokia was one of many cellphone manufacturers that struggled as Apple -1.13%’s iOS and Google GOOGL -1.92%’s Android gained dominance of the smartphone market and displaced
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1.0 Case Study : Microsoft in India 1. Why does Microsoft’s traditional strategy of one size fits all not work well in emerging markets such as India? There are four main marketing strategies. It can be categorized as Globalization strategy‚ transnational strategy‚ internationalization strategy and localization strategy. As shown in diagram 1.0. Emphasis on local responsiveness high low low
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Customer equity is a result of customer relationship management. Customer equity is the total of discounted lifetime values of all of the firms customers. In layman terms‚ the more loyal a customer‚ the more is the customer equity. Firms like McDonalds‚ Apple and Facebook have very high customer equity and that is why they have an amazing and sustainable competitive advantage. Customer Equity is made up of three components. Value Equity‚ Brand Equity and Relationship Equity. Value Equity
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which would increase the value. The change in WACC would result to a change in the value of the assets. Q2: The increase in value gets apportioned based on the market value weights of Debt and Equity. Based on the calculation‚ 50% to debt and equity‚ market value weights equals to 43% debt and 57% equity. Q1: Barrowing can create a value if it is within a feasible point‚ beyond than that it might have a negative impact on the company value. A company can benefit from the tax shield through
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