Communication in customer service: First‚ we are going to start which an activity‚ which is Chinese Whisper. In which one person whispers a message to another‚ which is passed through a line of people until the last player announces the message to the entire group. Aims and objectives: 1. To give the opportunity to look at different communication methods 2. To allow to identify the different types of communication under each method: Verbal Non-verbal Written 3. To know how and when to effectively
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efficiency. I estimate the effect of Wal-Mart entry on retail employment at the county level. Using an instrumental-variables approach to correct for both measurement error in entry dates and possible endogeneity of the timing of entry‚ I find that Wal-Mart entry increases retail employment by 100 jobs in the year of entry. Half of this gain disappears over the next five years‚ leaving a statistically significant net gain of 50 jobs at the five-year horizon. The decline in retail employment in the years immediately
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Indications of surgical dislocation Ganz surgical hip dislocation is useful in the management of severe hip diseases‚ providingan unobstructed view of the femoral head and acetabulum [3]. Available therapeutic options range from debridement to total hip arthroplasty.The technique may also be used in the treatment of some fractures of the femoral head and acetabulum and for complex revision hiparthroplasty.[1] • Femoroacetabular Impingement (FAI) FAI is now widely recognized as a major cause
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Sell-Soft Company: Disclose Contingent Liabilities? Sell-Soft Company: Disclose Contingent Liabilities? Dana Ferretti ACC 206 Ms. Paula Beiser Chapter 10 Apply Your Knowledge: Case 2 November 7‚ 2010 Sell-Soft Company: Disclose Contingent Liabilities? There are several lawsuits against Sell-Soft Company. The lawsuits claim that they participated in unfair trading. A strong incentive is making the decision to disclose these contingent liabilities a hard one for Soft-Sell Company. Why
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1. In the 17th century two people who thought that children should be treated with thought and care were: a. Locke and Rousseau b. Rogers and Maslow c. Dixon and Binet d. Freud and Freud 2. Adults may underestimate children’s ability to: a. Learn b. Problem-solve c. Recognize reality d. All of the above 3. Family conditions that promote resilience include: a. few alternative caretakers. b. older mothers for resilient males. c. opportunities to participate d. a strong sense of political commitment
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Understanding the Customer and Supply Chain Uncertainty To understand the customer‚ a company must identify the needs of the customer segment being served. Let us compare 7-Eleven Japan and a discounter such as Sam’s Club (a part ofWal-Mart). When customers go to 7-Eleven to purchase detergent‚ they go there for the convenience of a nearby store and are not necessarily looking for the lowest price. In contrast‚ a low price is very important to a customer going to Sam’s Club. This customer may be willing
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DIVISION PROJECTS & BUDGET SECTION TOPIC: GROSS MARGIN FOR DALO‚ RICE‚ CASSAVA & GINGER COMPILED BY: JIAOJI MAVOA WAQABACA ADI LAVENIA QORO INTRODUCTION A gross margin is the amount of cash left over from growing any particular crop. It is not an absolute measure of profit but it will determine the best financial result when a number of different crop alternatives are compared. Gross margin is usually reported in a $/ha figures. Gross margins do not include overhead costs such
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Course Code : MS - 04 Course Title : Accounting and Finance for Managers Assignment Code : MS-04/SEM - I /2011 Coverage : All Blocks Note: Answer all the questions and send them to the Coordinator of the Study Centre you are attached with. 1. Discuss and explain the relevance of the following accounting concepts a) Business entity b) Money measurement c) Continuity d) Cost e) Accrual f) Conservatism g) Materiality h) Consistency i) Periodicity Solution: FUNDAMENTAL
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and‚ use the least amount of electricity. When you see our logo you know that it represents a quality product. Target Market Currently within the world‚ there are over two billion PC’s. This number is expected to reach around five billion by the year 2020. People of all ages have become more aware of the environment
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CHAPTER 3 Supply Chain Drivers and Metrics LEARNING OBJECTIVES After reading this chapter‚ you will be able to: I. Identify the major drivers of supply chain performance. 2. Discuss the role of each driver in creating strategic fit between the supply chain strategy and the competitive strategy. 3. Detine the key metrics that track the performance of the supply chain in terms of each driver. In this chapter‚ we introduce the three logistical drivers-facilities‚ inventory‚ and transportation-and
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