Soft Systems Methodology (SSM) in Formulating Knowledge Management Systems (KMS) Strategy for Malaysian Public Institutions of Higher Education (PIHE). 1 2 3 Authors: Nor Hasliza Md Saad ‚ Prof. Dr Rose Alinda Alias and Dr. Azizah Abdul Rahman 1 Email: nor_hasliza@yahoo.com School of Management University Science Malaysia‚ 11800 Minden‚ Penang Tel: 604-6533888 2 Email: alinda@utm.my ‚ Deputy Dean 1 (Project Management & Finance)‚ Research Management Centre‚ F54 Block‚ University Teknology Malaysia
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Case Background “Knowledge management systems are knowledge-based systems that support the creation‚ organization and dissemination of business knowledge within the enterprise.” (O’Brien and Marakas‚ 2006‚ p15) In today’s information age we are constantly reminded of the importance of storing or retaining knowledge; with more people now employed as knowledge workers than ever before‚ the concept of a knowledge management system to retain within an organisation its knowledge and make it accessible
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summary.................................................................... 2 Overview of Organisation........................................................... 3 Overview of Collaborative Platform........................................... 3 Knowledge Management Orientation........................................ 4 Analysis of KM and Collaborative Platform................................ 6 Recommendations..................................................................... 8 Conclusion.........
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Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context Dr. Raid. M. Al-Adaileh Assistant Prof. Management Information Systems Department of management information systems Faculty of Business – Mutah University/ Jordan B.O.Box (7) - postal code 61710 radaileh@mutah.edu.jo Tel: 00962 777526396 Muawad S. Al-Atawi Saudi Telecom mataw@stc.com.sa Tel: 00966506580856 Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context Abstract Purpose The purpose of
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operations in 11 markets and in additionally 18 markets through our ownership in Vimpel Com Ltd. Table of contents: Chapter 1-Introduction 1.1 What is Knowledge Management?------------------------------------------6 1.2 Importance of Knowledge Management------------------------------------6 1.3 Importance of Knowledge Management in telecom----------------------7 1.4 Determination of Conducting Research in Telecom Sector-------------8 1.5 Objectives------------------
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business goals of SFPUC? How is knowledge management related to those goals? The business goals of San Francisco Public Utilities Commission (SFPUC) is to encourage efficient use of water and reducing water pollution‚ which is done by offering education‚ technical and financial assistance to all of its customers. The SFPUC provides water‚ treats wastewater and supplies municipal power services to 2.4 million customers in San Francisco and the Bay Area. Knowledge management is related to these goals
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some error then we can recover it from backup facility of the database. So‚ mainly managing information‚ user access levels‚ and backup and recovery etc. are the main use of information. With the implementation of the database‚ the information management process of business become very fast and efficient as well as it removes redundancy‚ and duplicate entries due to which the
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Case Analysis Haier: Management Control on a Tactical Level john brown In the case of the Haier Group‚ we consider the issue of the corporation’s management control system and examine whether it is sufficient to complement the company’s globalization efforts. Background The Haier Group was founded in 1984 in Qingdao‚ China‚ but the corporation’s origin can be traced to the 1920s when a refrigerator factory was built to supply the Chinese market
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objectIVES As a person with knowledge of knowledge management‚ the author has always brought up to his superiors the viability of strategy formation regarding the analysis of this topic and at times fails to understand the reasons or logic behind certain strategic implementations imposed on it. By delving into this project paper‚ the author intends to have better insights into how knowledge management is thought up‚ formulated and then imparted down into the subsidiaries of the company. The author
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ABSTRACT The storytelling approach towards the knowledge sharing is explored in detail. The story telling can be used to elicit tacit knowledge and can be used to flow the knowledge about previous events in the organization and any other work related knowledge in an interesting and effective manner. Since emotions are attached to the stories‚ they narrate the much value to the listeners and the listeners tend to keep what they have heard. In this sense‚ organization memory is created by the anecdotes
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