and researchers. Both concepts have strong impact on business performance and customer behaviour. Service quality leads to higher profitability (Gundersen et al.‚ 1996) and customer satisfaction (Oliver‚ 1997). Furthermore‚ a number of empirical studies indicate a positive relationship between customer satisfaction and customer loyalty (Kandampully and Suhartanto‚ 2000; Dimitriades‚ 2006; Chi and Qu‚ 2008; Faullant et al.‚ 2008)‚ as well as between customer satisfaction and positive word-of-mouth
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MGMT599: GUIDELINES FOR CASE ANALYSIS Some students initially find case analysis of strategic issues to be difficult and uncomfortable. This is due to the relative lack of structure of most problems. No correctly answered list of pre-questions or mechanical process will lead to the “right” course of action. In fact‚ there usually is no single‚ definitively “right” solution to most managerial problems. When analyzing a case‚ remember that there are often many possible solutions. The goal is
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HRM Means HRM is the organizational function that deals with issues related to people such as compensation‚ hiring‚ performance management‚ organization development‚ safety‚ wellness‚ benefits‚ employee motivation‚ communication‚ administration‚ and training. HRM is also a strategic and comprehensive approach to managing people and the workplace culture and environment. Effective HRM enables employees to contribute effectively and productively to the overall company direction and the accomplishment
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25-03-2013 01-04-2013 08-04-2013 Diversity and Work-Life Balance Chapter 9 Module/Topic Introduction. What is HRM? Strategic Human Resource Management Human Resource Planning Ethical and Legal Contexts of HRM Industrial Challenges for HRM Chapter Chapter 1 Chapter 2 Chapter 7 Chapters 3‚ 4‚ 15 Chapter 5 Events and
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business hours. This has caused financial institutions to reduce their branch business hours and to merge smaller branches into larger ones. Conversely‚ they converted some into mini-branches with only ATMs for cash withdrawal and depositing; computer terminals for online banking and cheque depositing machines. Some mini-branches may have one or no human staff with only telephone support. Some financial institutions‚ in an attempt to show a friendlier image‚ offer a boutique or coffeehouse-like
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Grameenphone’s work environment. HR sector. HR manages it employees. processes that HR follow to manage the whole organization Scope This study regarding Grameenphone’s HRM and its process has enlightened us with the idea of how an organization operates in the real world. It have us the scope to visit the GP House and hear real experiences in person. Methodology In this study both primary and secondary researches have been done. Primary research has been conducted by interviewing HR personnel of Grameenphone
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Case Summary: This case is about Mini Motor Homes Manufactured by Jim Ballenger in Kalamazoo‚ Michigan. According to the case‚ Jim Ballenger has a problem to make a decision to change his current inventory system to JIT system. From the current inventory system‚ Jim has spent a lot of cost on his inventory system. This is because mostly of the component used in manufactured are bought from other vendor and his company actually only manufactured very few of it component. Because of this‚ the transportation
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for network engineers‚ administrators and people wanting to study for certifications such as Cisco CCNA‚ CCNP‚ CCIP and CCIE as well as Juniper JNCIA‚ JNCIS and JNCIE. It can also be used to experiment features of Cisco IOS‚ Juniper JunOS or to check configurations that need to be deployed later on real routers. Thanks to VirtualBox integration‚ now even system engineers and administrators can take advantage of GNS3 to make labs and study for Redhat (RHCE‚ RHCT)‚ Microsoft (MSCE‚ MSCA)‚ Novell (CLP)
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Introduction This study approaches the understanding of the autosomal recessive “mini-muscle” phenotype in mice. Smaller body size and muscles as well as increased maximal oxygen intake are observed in mice with the “mini-muscle” phenotype. This observation raises an issue about why the selectively bred mice with the “mini-muscle” phenotype have reduced triceps and thigh muscle mass as they are able to cover greater distances; due to faster running speed‚ on an activity wheel compared to normal mice
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Mani – ‘Discuss the Impact of Globalization on HR’ http://en.allexperts.com/q/Human-Resources-2866/IMPACT-GLOBALISATION-HR.htm * Hazel Gachoka Gachunga – ‘Impact of Globalization on Human Resource Management Function In Developing Countries: A Case Study of Kenya Public Corporations’ http://ajol.info/index.php/kjbm/article/view/43822/27340
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