On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
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INTRODUCTION: Corporation Bank‚ founded in 1906 in Udupi‚ Karnataka state‚ India‚ is one of the Indian Banks in Public Sector Undertaking. The body was founded with an initial capital of Rs. 5000 (US$ 100)‚ and first day’s canvassed resources of less than one US$ 1‚ has currently (31 march 2004) 11‚325 full time employees‚ and operates from several branches in India. The Bank is a public sector unit with 57.17% of share capital held by the Government of India. The Bank came out with its Initial
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Mini Case #2 Brandi Glenn HCMN 305 October 3‚ 2011 Building a Better MIS-Trap Introduction In this case study‚ I am acting as a CEO. The situation at hand involves the breach of information on patients who have been seen in our facilities that are HIV positive. My job is on the line unless I act expeditiously to resolve the situation. I hired a computer security consultant who is undercover as a nurse manager within the organization to determine how it was possible for the violations
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Information Systems (MIS) Information systems at the management level of an organization that serve the functions of planning‚ decision-making and controlling by providing routine summary and exception reports. A combination of computers and people that is used to provide information to aid in making decisions and managing a firm. Roles of MIS Support To Strategic Advantage Support To Managerial Decision-Making Support To Business Operations Features of MIS MIS is a very important
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MIS AND DECISION MAKING CONCEPTS HERBERT SIMON MODEL OF DECISION MAKING DECISION-MAKING CONCEPT: A decision is choice out of several alternatives (options) made by the decision maker to achieve some objective s in a given situation. Business decisions are those‚ which are made in the process of conducting business to achieve its objective in a given environment. Managerial decision-making is a control point for every managerial activity may be planning‚ organizing‚ staffing‚ directing‚ controlling
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managerial styles‚ and ever present information needs offer a challenging context for developing computer based information systems. MIS uses computer technology to provide information and decision support to managers‚ helping them becomes more effective. Developments in the young computer industry are changing corporate management style. A management information system (MIS) is a system that provides information needed to manage organizations effectively. Management information systems are regarded to
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of an extraordinary filmmaker here in Portugal. This is the first time the films of Soon-Mi Yoo have been shown in this country‚ so this is a very important occasion. It’s also important because it’s taking place within the context of this program that ambitions to explore the work that pushes documentary as a mode of historical enquiry to its furthest extreme —this is particularly true in the films of Soon-Mi Yoo. Yoo comes to documentary through experimental and avant-garde cinema and her work is
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FACULTY OF MANAGEMENT STUDIES 2013-15 A FIELD REPORT ON MANAGEMENT INFORMATION SYSTEMS OF Submitted by: Group 7 Sameera Tamvada Aveek Raichoudhuri ABSTRACT Management information Systems (MIS)‚ sometimes referred to as Information Management and Systems‚ are the discipline covering the application of people‚ technologies‚ and procedures — collectively called information systems — to solving business problems. Management Information Systems
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A marketing information system (MIS) is intended to bring together disparate items of data into a coherent body of information. An MIS is‚ as will shortly be seen‚ more than raw data or information suitable for the purposes of decision making. An MIS also provides methods for interpreting the information the MIS provides. Moreover‚ as Kotler’s1 definition says‚ an MIS is more than a system of data collection or a set of information technologies: "A marketing information system is a continuing
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1.1 Introduction Modern commercial banking‚ in its present form‚ is of recent origin. Though bank is considered to be an ancient institution just like money. Its evolution can be traced in the functions of money lender‚ the goldsmiths and the merchants. A bank has been often described as an institution engaged in accepting of deposits and granting loans. It can also be described as an institution which borrows idle resources‚ makes funds available to. It does not refer only to a place of tending
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