"Seven Deadly Sins of Service" COLDNESS Hospitality itself is a huge industry now a day and it is vital to have good customer service‚ this is what hospitality is all about‚ making people feel welcome with the product you are offering and surpassing their needs‚ coldness is a big sin in this industry‚ it means to not be affectionate or friendly‚ and not be a very enthusiastic person. The consequences of being a cold person in the hospitality industry is that you are basically not being hospitable
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Hospitality The hospitality industry is a broad category of fields within the service industry that includes lodging‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant‚ hotel‚ or even an amusement park consists
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on the hospitality industry‚ what kinds of businesses are involved in it and challenges it faces. To do so‚ it considers the views of different authors which are relative with hospitality industry. There is some data describing the importance of the Hospitality industry in the Scotland and worldwide and there is also some figure show the reputation of hospitality industry in the Scotland and tourist interest toward the Scotland. This essay explores most of the area in the hospitality industry‚ this
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GCC Hospitality Industry April 13‚ 2011 TABLE OF CONTENTS 1 AT A GLANCE ........................................................................................................................................... 4 2 REPORT HIGHLIGHTS ............................................................................................................................. 5 2.1 2.2 2.3 2.4 Executive Summary ..................................................................................................
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Introduction 1.1 The Current Situation As the rapid development of China’s tourism industry‚ the hospitality industry has an increasing scale and the intense competition‚ so that the problems of development in the hospitality industry are increasing. The high hotel staff turnover rate has became a trouble for managers. As the labor-intensive industry‚ the staff turnover rate in the hospitality should be less than 15% under normal circumstances. However‚ a survey conducted by World Hotel
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Hospitality is the relationship between the guest and the host‚ or the act or practice of being hospitable. This includes the reception and entertainment of guests‚ visitors‚ or strangers. Hospitality may also refer to good caring. By metonymy the Latin word ’Hospital’ means a guest-chamber‚ guest’s lodging‚ and an inn. Hospes is thus the root for the English words host (where the p was dropped for convenience of pronunciation) hospitality‚ hospice‚ hostel and hotel. In India hospitality is based
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other business benefits‚ tourism and hospitality industry can absolutely assume a deciding part in the improvement of economies which experiences problems of an unfavourable parity of payment circumstance‚ a high level of social backwardness‚ other than the natural issues. Be that as it may‚ to make progress in tourism and hospitality there‚ organisations operating in UK needs to embrace arranging and administration approach on exploratory lines. Luckily‚ hospitality planning and advancement is currently
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The Size and Economic Impact of the Hospitality and Tourism industry: Tourism is a massive industry in New Zealand. It has a major consequence on the rest of the economy from the employment it provides to a major percentage of the workforce (9.6% of the total workforce in New Zealand)‚ thereby contributing to the Gross Domestic Product (GDP). The tourism growth in New Zealand is the outcome of the numerous of options that the hospitality industry offer visitors from all over the world. Some of
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GURGAON Issues in International Hospitality and Tourism Management U 54082 Module leader: Ms. Bandana Rai Submission: ECONOMIC CRISIS IN HOSPITALITY & TOURISM INDUSTRY Submitted by: Pavitra Mehrotra Student Id: 010109029 Abstract In the recent scenario‚ hospitality and tourism sector has become an important part of daily life but which is now experiencing multiple challenges because of the global economic crisis. Besides tourism‚ many other industries are in a position to create affluence
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6 Key Success Factors in the Hospitality Industry The hotel industry’s recipe for success involves several different critical success factors. These factors decide whether or not a hotel will survive in the hospitality industry. 1. Location Location is the most important aspect when it comes to the success of a hotel. If you’re not in the right location‚ what makes you think you’ll attract customers to the wrong location? A hotel located on a highway that is rarely used is going to end up
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