Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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with the best possible customer service for a fast food restaurant. Best possible customer service? Ever wonder why it seems as if the associates are more aware of the elderly and the families there than you and your friends? In this paper‚ I will be informing you how different people are treated at one of our favorite restaurants. Through weeks of research‚ I have gathered enough information to show that the elderly and full on families due in fact receive better service than an average person does
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Zara’s – Customer Service Level Any successfully marketing strategy will place the customer in the center of a circle surrounded by the four P’s (product‚ place‚ promotion and price) understanding that the customer is not part of the marketing mix‚ but rather the target of all marketing efforts. Zara’s product is a physical good; therefore place requires logistics decisions in addition to the design and manufacture of the product itself. Zara’s home base is Spain. It is there (for the most
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The ‘Chick-fil-A Way:’ Focus on customer service‚ employees’ dedication By Holly Fisher Supplements Editor Now to the King eternal‚ immortal‚ invisible‚ the only God‚ be honor and glory for ever and ever. Amen. I Timothy 1:17 Chick-fil-A president Dan Cathy greeted employees at the newest Charleston area restaurant with a Bible verse‚ a prayer and a message about doing business the “Chick-fil-A Way.” Most people recognize the famous Chick-fil-A cows and their misspelled pleas to “Eat Mor Chikin
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Introduction Riordan Manufacturing currently maintains four different locations that specialize in manufacturing and corporate operations. Each of the locations has continued to operate using the same business systems they had when they were acquired and folded into Riordan. This presents a challenge to the management at Riordan as they have a multitude of different systems to deal with when managing the operations. Not only do they have to worry about compatibility issues between the systems but
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Running head: SERVICE REQUEST SR-KF-013 Service Request SR-kf-013 for Kudler Fine Foods University of Phoenix Online Business Systems BSA 310 Manuel Torres‚ MSc September 14‚ 2009 Introduction Kudler Fine Foods put forth a service request for the development of its Frequent Shopper Program. According to Apollo (2004)‚ this program will track purchases of individuals to accumulate loyalty points for redemption by the customer. The loyalty points will be redeemable for gift items‚ specialty
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
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LP1_William_Norris Chapter 1 Practice question # 10 a) Advantages of a database over the instructor’s current system would be; organization of data into one location rather than across several spreadsheets‚ and ease and speed regarding both data storage and retrieval. b) Major topics of the database include; students‚ dates attended‚ assignment and test scores‚ and overall grades. c) A statement of work for this database may look like the following; History: Historically‚ student data has
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DataBase Concepts DataBase – a collection of information related to specific entity (e.g. organization‚ bank‚ college‚ library etc.) DBMS – (Database management system) – a application through which we can control the database i.e. we can store data into database‚ update the data and delete also we can retrieve the data from database. For doing these operation DBMS support a language called Structured Query language (SQL). SQL accomplishes many powerful tasks with a mere seven statements: SELECT
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A management information system (MIS) provides information that organizations require to manage themselves efficiently and effectively. [1] Management information systems are typically computer systems used for managing five primary components: 1.) Hardware‚ 2.) Software‚ 3.) Data (information for decision making)‚ 4.) Procedures (design‚development and documentation)‚ and 5.) People (individuals‚ groups‚ or organizations). Management information systems are distinct from other information
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