PROGRAMME Edexcel BTEC level 4 and 5 Higher National in Hospitality Management CODE QCF Level 4 (J/601/1790) MODULE/ UNIT Customer service (Unit 4) MODULE LEADER/ LECTURER CHIKA UGOJI Submitted by: LUQMON ROTIMI JINADU ID Number: 20894 Submitted date: 05/03/2013 Table of Contents: Introduction--------------------------------------------------------------------------pg.3 Task 1---------------------------------------------------------------------------------Pg.3 1.2------------------
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ESS D) KMS 3) As discussed in the chapter opening case‚ which of the four generic strategies to combat competitive forces formed the basis of e-Bay ’s growth strategy? A) low-cost leadership B) focus on market niche C) product differentiation D) customer and supplier intimacy 4) Information systems A) pose traditional ethical situations in new manners. B) raise ethical questions primarily related to information rights and obligations. C) raise the same ethical questions created by the industrial
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subqueries and joins‚ Selected Answer: a join can sometimes be used as an alternative to a subquery‚ and a subquery can sometimes be used as an alternative to a join. Question 3 5 of 5 points When making an SQL query‚ we are using SQL as a(n) ________. Selected Answer: DML Question 4 0 of 5 points Every subquery can be alternatively expressed by a join. Selected Answer: False Question 5 5 of 5 points The clause SELECT COUNT
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Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan
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Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University‚ Tempe‚ Arizona‚ USA Customer contributions and roles 193 Received June 1996 Revised January 1997 William T. Faranda University of Virginia‚ Charlottesville‚ Virginia‚ USA Amy R. Hubbert University of Nebraska-Omaha‚ Omaha‚ USA Valarie A. Zeithaml University of North Carolina‚ North Carolina‚ USA Introduction Service experiences are the outcomes of interactions between organizations‚ related
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Features of MIS Management information systems can be used as a support to managers to provide a competitive advantage. The system must support the goals of the organization. Most organizations are structured along functional lines‚ and the typical systems are identified as follows: 1. Accounting management information systems: All accounting reports are shared by all levels of accounting managers. The management of the information which at the accounting department is one of the most important
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Service Request SR-rm-022‚ Part 1 August 25‚ 2014 BSA/375 The COO of Riordan Manufacturing‚ Hugh McCauley‚ wants to combine the current assortment of tools in use into a single integrated application. Riordan Manufacturing wants to take advantage of the most sophisticated‚ state-of-the art information systems technology that already exists in the human resources department (Riordan Manufacturing‚ 2006). In the development phase‚ it is important for one to gather
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CHAPTER 1 1.1 INTRODUCTION Customer satisfaction: Customer satisfaction is a measure of the degree to which a product or service meets the customer’s expectations. Satisfaction results when expectations are equaled or surpassed. Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important
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on data or data items to supply some information about an entity. What is a Database? A database is an integrated and structured collection of stored operational data used (shared) by application systems of an enterprise Examples of Databases • Medical records • Bank accounts • Stock control • Telephone directories • Stock market prices Universe of Discourse A database is a model of some aspect of the reality of an organisation. It is conventional
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BSBCUS403B IMPLEMENT CUSTOMER SERVICE STANDARDS ASSESSMENT 2: REPORT According to the survey recently performed on ABC Bank‚ it has been found that there has been a big decrease in the number of customers over the past six months. This is due to poor customer service. Therefore‚ Peter Sellers‚ as the Manager of the bank‚ needs to confirm the same and make a report about the issue as soon as possible. In order for Peter to be able to identify the customer service satisfaction or problems
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