MIS 2101 - Project 1 Business Applications Name PART A – Customer Relationship Management QUESTIONS YOUR ANSWERS Developing a CRM strategy is discussed in chapter 8 of the Valacich book. What changes are necessary for an organization to successfully implement a CRM? Steps necessary in order for an organization to implement CRM include changes in policies and business processes‚ customer service‚ employee training and data collection‚ analysis‚ and sharing. A successful CRM
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IS transforming into business & its relationship to Globalization * The internet allows businesses to buy‚ sell‚ advertise online * Organizations are becoming more competitive & efficient by evolving into digital firms. * The internet has stimulated globalization reducing costs of producing‚ selling‚ and buying goods. * New information system is emerging the mobile & online software services into business Information system for running & managing business * Survival
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Business Objectives‚ Problems‚ and Solutions 4. Information Systems and Your Career How Information Systems Will Affect Business Careers Information Systems and Your Career: Wrap-Up How This Book Prepares You for the Future 1.5 Hands-On MIS Key Terms The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. |Business model‚ 8 |Information system‚ 11
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Tata Motors Profile Established in 1945‚ Tata Motors is India’s largest automobile company‚ with revenues of Rs 24‚000 crore (USD 5.5 billion) in 2005-06. The company began manufacturing commercial vehicles in 1954 with a 15-year collaboration agreement with Daimler Benz of Germany. It is the leader by far in commercial vehicles in each segment‚ and the second-largest in the passenger vehicles market with winning products in the compact‚ midsize and utility vehicle segments. The company is the
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An information system always: | | | | | requires hardware even if only a pencil. | | is computer-based. | | transforms inputs to information. | | | | | | | | | | | | Operating systems software is primarily aimed at supporting business users in their tasks. | | | | | False | | True | | | | | | | | | | | | Operating systems software is primarily aimed at controlling the operation of system components such as input and output devices
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LIMITED MIS Department Head Office‚ Dhaka MIS department‚ present duties‚ challenges‚ purpose‚ future plan and recommendation: Management Information System: A management information system (MIS) is a computerized database of financial information organized and programmed in such a way that it produces regular reports on operations for every level of management in a company. It is usually also possible to obtain special reports from the system easily. The main purpose of the MIS is to give
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Part 1: Chapter 7 Explore the Web site of online employee monitoring software such as SpectorSoft or SpyTech NetVizor and answer the following questions. 1. What employee activities does this software track? What can an employer learn about an employee by using this software? (10 Points) 2. How can businesses benefit from using this software? (10 Points) 3. How would you feel if your employer used this software where you work to monitor what you are doing on the job? Explain your answer.
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1. The case describes many functional and efficient applications such as e-mail and messaging‚ web browser‚ telephone‚ camera‚ music and/or video player‚ calendar‚ contacts from Microsoft Exchange‚ ChainLinq Mobile‚ GPS‚ Google Map‚ and many others that have been added to the updated iPhone models. These applications have facilitated fluid business transactions. 2. The businesses mentioned in case are Doylestown Hospital‚ D.W. Morgan (AT&T‚ Apple Computer‚ Lockheed Martin‚ and Chevron)‚ and Aedas
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Case Assignments Case 1: An ERP Story 1. What are the project’s main characteristics and challenges identified by Jean Roberge? 2. In your opinion‚ does the project have other characteristics or challenges that Jean Roberge did not identify but should also be taken into account? Case 2: Mrs. Field Cookies 1. Describe and evaluate the role of information technology at Mrs. Fields Cookies in terms of the following: a. IT architecture b. IT and Organization
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2. What management‚ organization‚ and technology factors were responsible for Symantec’s difficulties in overhauling its ERP systems? Management‚ organization‚ and technology factors that responsible for Symantec’s difficulties in overhauling its ERP systems were: Management: -Customer relationship management • Since CRM is a strategy used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them‚ but Symantec seemed to be neglecting
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