Southwest Airlines Mission and Vision Statements Southwest Airlines has two statements declaring their mission. “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit.” This mission defines that customer service is their top priority. Southwest differentiates themselves not only by their reputation for customer service but by the value it places on a happy
Premium Customer service Customer Southwest Airlines
According to Smith (2004)‚ Kelleher and King founded Southwest Airlines in 1971. Their intention was to provide what is described as a frequent‚ low-cost airline service in busy markets‚ no more than 500 miles‚ with its first flight between Dallas and San Antonio. Smith (2004) stated that approximately nine years after Southwest Airlines’ inception‚ it decided to adopt a particular mission statement. This particular mission statement is found on its website‚ emphasizes the highest quality of customer
Premium
Summary The Malaysia Airline System (MAS) reported a loss of over RM1.3 billion for the Financial Year 2005. It was unacceptable to many parties such as the stakeholders and the government especially the announcement was made at the same time as some of MAS regional competitors reported strong profits in the same year. The airlines was expected to cut up to 5‚000 jobs and spend a maximum of 850 million ringgit (US$236 million; euro198 million) in compensation packages as part its plan
Premium Airline Singapore Airlines Malaysia Airlines
Introduction This paper is going to examine using the statement of accounts and published performance information for two companies: Malaysian Airlines and Singapore Airlines‚ compare and discuss the effectiveness of the financial information for the users of financial accounts. The company’s managers‚ stockholders‚ suppliers‚ lending institutions‚ employees‚ customers‚ government‚ competitors are the users of financial statements. These are considering the international and external shareholder
Premium Singapore Airlines Malaysia Airlines Generally Accepted Accounting Principles
PP10551/09/2012 (030567) 03 Oct 2011 MALAYSIA EQUITY Investment Research Daily The Research Team +60 (3) 9207 7688 research2@my.oskgroup.com Corporate News Flash Malaysian Airline System Union Picketing on Collaboration THE BUZZ SELL Fair Value Previous Price TRANSPORT RM1.15 RM1.35 RM1.33 Malaysia’s airline workers have given their bosses two months to cancel the share swap deal or face protests in December. All eight workers’ unionized groups want MAS to buy back the shares that have
Premium Kuala Lumpur
Sri Lankan Airlines Vision statement “To be the most preferred airline in Asia” Strategic vision should be distinctive and specific to a particular organization. In this statement the word “airline” and “to be the most preferred airline in Asia” says the specific particular organization and the destination that they want to achieve. It involves the management aspiration through strategic thinking about - Future direction of whole company - Make the customer preference towards them - Current
Premium Sri Lanka Airbus
Human Capital. Multi tasking Cabin Crew. Where all the Cabin crew are required to handle check in ticketing counter‚ boarding announcement and on board cabin service. By doing this AirAsia has a better cost control if it is compare with Malaysia Airline systems hence it will reduce the operating cost and increase the operating profit. Total cabin crew needed for 2007 are 250 and they only trained for 300 person. With a excellent cost control‚ the staff cost for AirAsia is only USD0.35 cent per
Premium Malaysia Airlines Airline Low-cost carrier
has underperformed the KLCI in 2012 due to depressed earnings‚ escalating fuel prices and regulatory uncertainty. The sector has de-rated with an average decline of 27.6% in 2012. 2013-YTD however saw our top pick‚ MAHB gaining 15% while the airlines are both up modestly with 6% rise in share prices. We are now Overweight on the sector as traffic growth will accelerate and profits will rise‚ in our view. Furthermore‚ valuations are undemanding and exhibit value. Volatile fuel price is the
Premium Kuala Lumpur International Airport Malaysia Airlines Malaysia
To what extent does the Malaysian public participate in the political process. Sometimes people will ask what is politics ‚what is political process ‚why should citizen involved in political process ? The definition of political process is the formulation and administration by interaction between social groups and political institutions or between political leadership and public opinion . The public participation such as a student get education ‚ public got a rights to vote ‚employment got a
Premium Abdullah Ahmad Badawi Election Elections
it was opposed by the indigenous Malay community so it was cancelled. The current Malaysian Constitution was drafted instead on the basis of a report from the Reid Commission before the independence of the nation. The Reid Commission was formed because of the urge of the then Malaya to claim independence and was lead by Lord Reid with many experts from commonwealth nations to assist him. The reason why the Malaysian Constitution exists is to ensure political stability‚ preventing abuse of power‚ to
Premium Constitution of Malaysia United States Constitution Law